DOUGLAS HAKKINEN
Florida,MA
Summary
Driven by a results-focused approach at Haddad Motor Group, leveraging expertise in Operations Management and Staff Development to drive significant business growth and enhance operational efficiency. Using strategic vision and leadership resulted in a marked increase in customer satisfaction and revenue generation, embodying a commitment to excellence and continuous improvement. Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
General Manager of Operations
Haddad Motor Group
03.2023 - 06.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Increased employee retention rate by creating professional development programs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
General Sales Manager
Brattleboro Ford
06.2022 - 04.2023
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Account Manager - B2B Business Development
MarketSource
09.2020 - 06.2022
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
- Contributed valuable input during team meetings, offering innovative ideas for driving future growth.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Enhanced cross-functional collaboration by communicating regularly with colleagues in various departments, sharing insights, and working together on projects.
- Championed company values both internally and externally, serving as a positive ambassador for the organization.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Education
Bachelor's - Criminal Justice
Arizona State University
Tempe, AZ05.1995
Skills
- Operations Management
- Staff Development
- Inventory Management
- Decision-Making
- Team Leadership
- Goal Setting
- Business Development
- Revenue Generation
- Policies and procedures implementation
- Project Management
- Budgeting and forecasting
- Customer Relationship Management (CRM)
- Building and Facility Management
- Process Improvement
- Planning and Implementation
- MS Office
Veteran- U.S. Army Honorably Discharged
Foreign Service, Counter Intelligence Officer, Top Secret Security Clearance
Timeline
General Manager of Operations
Haddad Motor Group
03.2023 - 06.2024
General Sales Manager
Brattleboro Ford
06.2022 - 04.2023
Account Manager - B2B Business Development
MarketSource
09.2020 - 06.2022
Bachelor's - Criminal Justice
Arizona State University
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