Douglas Harris
Springfield,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Senior Claims Adjuster
American National Insurance Company
Springfield, MO
08.2017 - Current
- Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
- Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
- Negotiated settlements with claimants in order to achieve a fair resolution of claims.
- Reviewed medical records, police reports and other documents related to the claims file.
- Provided technical expertise in interpreting laws, regulations and court decisions pertaining to claims settlement activities.
- Assessed liability exposures and recommended corrective action when necessary.
- Prepared detailed reports outlining findings of investigation for review by management team members.
Receiving/Shipping and Receiving Manager
Lowes Home Improvement
Ozark, MO
03.2013 - 08.2017
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Coordinated the scheduling of deliveries with customers and vendors.
- Ensured that all customer orders were processed correctly and shipped on time.
- Organized storage areas within the warehouse for easy access to products when needed.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Planned routes for drivers according to budget constraints and delivery deadlines.
- Implemented strategies for improving efficiency throughout the shipping process.
- Trained new staff members in proper packing techniques for fragile items.
- Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Prepared inventory for shipment by attaching tags and labels.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Implemented and planned warehouse safety and security programs and activities.
Claims Representative
Progressive Insurance
Springfield, MO
09.2004 - 11.2012
- Conducted research into medical terminology related to healthcare claims processing activities.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Assessed damages on property or casualty losses to determine appropriate settlement amounts.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed documentation and accounts to gain full picture.
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Examined automobile policies with third-party liability, accident benefits and collision benefits.
Store Manager/Loss Prevention Officer
Oreily's Auto Parts
Springfield, Missouri
05.1994 - 08.2004
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted internal investigations into employee theft or policy violations.
- Performed regular security audits to ensure policies are being followed correctly.
District Manager
CFL Tobacco
St Louis, MS
01.1993 - 02.1994
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Organized promotional events in order to drive sales volume in the district's stores.
Education
MBA - Business Management
Northwest Missouri State University
Maryville, MO12-2024
BBA - Business Management
Drury University
Springfield, MO08-2020
Skills
- Strong interpersonal skills
- Effective communication abilities
- Excellent writing skills
- Highly motivated
References
References available upon request.
Timeline
Senior Claims Adjuster
American National Insurance Company
08.2017 - Current
Receiving/Shipping and Receiving Manager
Lowes Home Improvement
03.2013 - 08.2017
Claims Representative
Progressive Insurance
09.2004 - 11.2012
Store Manager/Loss Prevention Officer
Oreily's Auto Parts
05.1994 - 08.2004
District Manager
CFL Tobacco
01.1993 - 02.1994
MBA - Business Management
Northwest Missouri State University
BBA - Business Management
Drury University