Douglas Hasty
Mackinaw,IL
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes. Planner with in-depth understanding of parts, vendors and customer needs.
Overview
14
14
years of professional experience
Work History
Parts Manager
Altorfer Power Systems
11.2016 - Current
- Ordered parts for customers, repair shops, and service departments for use in their trucks or generators
- Excellent customer service via phone calls, emails and over the counter customers. Quotes, sales and returns.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for trucks and generators
- Collaborated with service managers to ensure timely access to parts, increasing overall customer satisfaction.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Manage employees at parts counter and in warehouse.
- Schedule and maintain parts inventory for location and off site inventories at customer locations.
- Build parts templates for customer service agreements.
- Manage core crediting, casing, and shipping of consolidated core shipments to Cat Reman.
- Apply core credits in dbs for my dept. Fix core griefs for my store and all other Altorfer locs.
- Look up and manage Mak parts inventory for store and customer needs.
- Prep and participate in contamination control audits for location.
- Back order analysis, FDO and CPRO ordering of parts.
- Filing of Antares claims for missing and wrong parts.
- Managing of relationships with TEPS dealers.
- Collaborating with other locations, managers and divisions for parts, and other problems/solutions.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
Parts Warehouse and Parts Counter Specialist
Altorfer Power Systems
10.2009 - 11.2016
- Organized parts storage and stocked inventory according to established guidelines.
- Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Conducted cash handling and credit card transactions.
- Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Education
Associate of Science - General Studies
Illinois Central College
East Peoria, IL05.1997
Skills
- Coordinating paperwork
- Vendor Relations
- Customer Service
- Inventory Auditing
- Stock management
- Ordering parts
- Warehouse Operations
- Safety Auditing
- Invoice Processing
- Returns processing
- Management
- Forklift Operation
Timeline
Parts Manager
Altorfer Power Systems
11.2016 - Current
Parts Warehouse and Parts Counter Specialist
Altorfer Power Systems
10.2009 - 11.2016
Associate of Science - General Studies
Illinois Central College
Similar Profiles
Antione KnoxAntione Knox
Advanced Quality Specialist at Altorfer Power SystemsAdvanced Quality Specialist at Altorfer Power Systems
Abdulhakim GuledAbdulhakim Guled
Senior Buyer at Eaton Cooper Power Systems- Cooper Power systems (PRD)Senior Buyer at Eaton Cooper Power Systems- Cooper Power systems (PRD)
Joe JanuszJoe Janusz
Parts Specialist at Altorfer-CaterpillarParts Specialist at Altorfer-Caterpillar
Kahla MaurerKahla Maurer
Nurse Practitioner at OSF Saint Francis Medical CenterNurse Practitioner at OSF Saint Francis Medical Center
Dean JanssenDean Janssen
Group Leader at RivianGroup Leader at Rivian