DOUGLAS HEARD

• Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
• Recruit and train staff.
• Establish a successful floor care restoration program to enhance the facilities appearance.
• Successfully addressed any environmental service concerns in a timely manner.
• Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
• Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
• Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
• Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.

• Establish and maintain excellent partnership with host client
• Provide strong Leadership and employee accountability
• Mediate union management disagreements
• Attend and participate in department head meeting and environmental rounds
• Facilitate Environmental Services operations by hiring and supervising qualified staffing
• oversee outside vendor contracts
• Monitoring labor costs to meet payroll targets and equipment budgets.
• Empowered employees to take ownership of their responsibilities
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.

• Establish and Maintain excellent customer service through customer partnership
• Quote new Business
• Recruit and onboard staffing
• Provide consistent on-site facility inspections and report finding to on site Account manage and corporate office
• Assist in union management mediations
• Evaluated operations and accounting information to continuously monitor business activities
• Evaluate district operations and implemented strategies to correct deficiencies and close operational gaps
• Conducted weekly conference calls and manager meetings to discuss performance of each location
• Administered systems and programs to reduce loss, maintain inventory control, or increase safety
• Reduced corporate risk by identifying and reporting compliance issues or violations

Establish and maintain excellent customer service

• Inventory control
• Recruit and onboard Management staffing
• Provide consistent on-site facility inspections.
• Mediate Union management disagreements
• Conducted in-service training and orientation for new employees
• Supplied adequate coverage by planning work schedules, hours and job duties and maintaining availability
• Maintained accurate inventory of linens and supplies by locking and securing equipment and placing orders when needed

• Facilitated housekeeping operations by hiring, supervising and training staff
• Conducted staff meetings to instill quality focus, prioritize tasks and share goals with team
• Managed outside contractor bids, budgets and schedules by adhering to corporate required purchasing policies and controls
• Supplied adequate coverage by planning work schedules, hours and job duties and maintaining availability
• Achieved and exceeded budgeted revenue by controlling expenses and closely monitoring labor costs to meet payroll targets
• Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
• Attended staff meetings and communicated company policies and priorities to staff

• Establish partnership with Host
• Monitored performance of direct reports and implemented incentive programs to drive growth
• Establish and maintain pristine cleaning
• Quote new business
• Scheduled shifts to minimize labor costs and drive productivity
• Evaluated training needs and conducted performance reviews to drive staff development
• Monitored and controlled department budget to grow revenue and contain expenses
• Resolved problems, provided open communication and recommended discipline and terminations
• Investigated and quickly resolved problems with cleaning service or team member's performance
• Taught staff how to safely and accurately use and maintain the team's equipment
• Attended staff meetings and communicated company policies and priorities to staff
• Maintained payroll information by accurately collecting, calculating and entering data