Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Douglas Hernandez

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Caregiver

Public Partnerships
01.2020 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Budtender

Hashtoria
10.2024 - 02.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility while trying to be as knowledgeable on cannabis products.
  • Sold flowers, concentrates, edibles, and other merchandise
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.


Airport Operations

JetBlue Airways Corporation
03.2019 - 11.2023
  • As AO crew member we are responsible for three different Operation; Counter, Gates and BSO
  • Counter, We are responsible checking in customers, resolving any issues and up selling to those who would like to travel with us currently or in the future.
  • Gates, We are responsible helping with seating arrangements, boarding and any paper work needed for Inflight, captain and for the station.
  • BSO is baggage services office, We try to met customers expectations. Missing luggage or personal items on aircrafts. BSO also handles transportation for customers preauthorized or current moment by S.O.D/ Upper management
  • Security is one of the biggest things at the airport 'see something say something' I've had the chance to be a acting lead and a GSC (Ground Security Coordinator) anything that's considered 'security'
  • Working in this field requires you to learn and adapt be able to Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Complied with company policies, safety requirements and best practices to protect people, equipment and operations.

Cashier/Barista

HBF
08.2017 - 02.2019
  • Depends on moment We may be one or all positions
  • Bar- Making and serving coffee/espresso
  • Expo- handles pastries orders and deliver
  • Register- Counted money in cash drawers at beginning and end of shifts. Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Runner- handle all kind of items that needs to be stocked again from bread and bagels to drinks, chips, Togo sandwiches, salads, parfait, etc
  • Greeted customers entering store and responded promptly to customer needs.
  • I also had the luck to learn and work in the back where I learned how to use deli products and machinery

Cashier

MARKET FRESH
01.2017 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.


MarketFresh did also Own Ben&Jerry's

  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Offered samples of new ice cream flavors to customers.
  • Broke down, cleaned, and sanitized work stations at end of shift.
  • Maintained ingredients and supplies inventories, enabling timely stock replenishment.

Shipping and Receiving

Burlington Coat Factory
06.2016 - 02.2017
  • Responsible unloading and loading merchandize from the truck
  • Followed shipping and receiving procedures for goods and materials to flow smoothly onto the floor which then gets broken down to the correct department and other associates to restock

Education

HIGH SCHOOL DIPLOMA -

Alexander Hamilton Preparatory Academy
310 Cherry St Elizabeth NJ 07208
06-2016

Skills

  • Microsoft office - Word, excell, powerpoint
  • Regulatory Compliance
  • Staff Training
  • Decision Making
  • Problem Solving
  • Department Oversight
  • Patience and composure
  • Reliability and punctuality
  • Cash handling
  • Customer focus
  • Multitasking and organization
  • Adaptability and flexibility
  • Stress management

Languages

Spanish
English

Timeline

Budtender

Hashtoria
10.2024 - 02.2025

Caregiver

Public Partnerships
01.2020 - Current

Airport Operations

JetBlue Airways Corporation
03.2019 - 11.2023

Cashier/Barista

HBF
08.2017 - 02.2019

Cashier

MARKET FRESH
01.2017 - 06.2017

Shipping and Receiving

Burlington Coat Factory
06.2016 - 02.2017

HIGH SCHOOL DIPLOMA -

Alexander Hamilton Preparatory Academy