Douglas Herzog
Branson,MO
Summary
Service Manager at Equipment Support Services with a proven track record in enhancing customer satisfaction and strengthening vendor relationships. Led a team to improve service quality, resulting in a 20% increase in client retention. Skilled in invoice processing and goal setting, with a focus on safety and operational excellence.
Overview
2013
2013
years of professional experience
Work History
Parts Counter Person
Equipment Support Services
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Manager
Equipment Support Services
02.2002 - 10.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Technician
International Harvester
01.1982 - 10.2002
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Agriculture And Mechanical
CyFair
Cypress, TX05.1976
Skills
- Invoice processing
- Goal setting
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Forklift operation
Timeline
Service Manager
Equipment Support Services
02.2002 - 10.2012
Service Technician
International Harvester
01.1982 - 10.2002
Parts Counter Person
Equipment Support Services
Agriculture And Mechanical
CyFair
Similar Profiles
Patrick CorrPatrick Corr
Technical Support Engineer/ Trainer at Process Equipment Support ServicesTechnical Support Engineer/ Trainer at Process Equipment Support Services
Douglas HerzogDouglas Herzog
Owner - Service Technician at JD ServicesOwner - Service Technician at JD Services
Harry MathiasHarry Mathias
Supervisor at FRC ASE Support EquipmentSupervisor at FRC ASE Support Equipment
Chad AinsworthChad Ainsworth
Purchasing at Claridge Products and Equipment, IncPurchasing at Claridge Products and Equipment, Inc
Wiley SiscoWiley Sisco
Assistant Golf Course Superintendent at Big Cedar LodgeAssistant Golf Course Superintendent at Big Cedar Lodge