Douglas Hill
Indio,CA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Dynamic professional skilled in customer service and team collaboration. Experienced in assisting cashiers and merchandise management, consistently driving operational success and member satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Pool Technician
Pristine Pools Service
Palm Desert, CA
09.2024 - Current
- Inspected and maintained pool systems to ensure optimal functionality and safety standards.
- Performed water quality testing, adjusting chemical balances as needed for client satisfaction.
- Troubleshot equipment malfunctions, implementing timely repairs or replacements to minimize downtime.
- Developed efficient service schedules to enhance operational workflow and customer service delivery.
- Implemented environmentally friendly practices in pool cleaning and maintenance operations, promoting sustainability.
Cashier Assistant/Merchandiser
Costco
La Quinta, CA
11.2021 - 11.2024
- Primarily role is to provide members services to all members
- Assists all cashiers with packing members orders into boxes and transfer items to a separate cart.
- Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed.
- As a Merchandiser, my responsibility may include setting up displays, organizing the shelves, performing stock-outs, and setting up price and promotional signs.
- Tasked setups and advertisements in the store for specific items, as well as moving to and from different stores to remove and restock items within the stores.
Field Supervisor
12 0 27 Protective Service Inc
Moreno Valley, CA
06.2019 - 03.2020
- Oversee and conduct interviews and hire applicants who has applied for the position of security officer.
- Travel and check on security officers at various locations for a grocery store chain in the Los Angeles area.
- Write incident reports for any criminal or medical emergency that may occur on the premises.
Front Desk Receptionist/Security Personal
Vector Launch Inc.
Hunnington Beach, CA
06.2018 - 06.2019
- Updated company databases and visitor logs with daily data and incident information.
- Communicated with maintenance personnel to report facility issues.
- Documented and distributed messages to support timely communications.
- Leveraged tact and diplomacy to defuse and resolve high-stress interactions.
- Opened and closed main office in alignment with established security procedures.
- Answered questions about company location and hours of operation.
Executive Protection Agent
OFF DUTY OFFICER
Vista, CA
05.2015 - 06.2018
- Conducted thorough risk assessments to identify potential threats and vulnerabilities.
- Implemented security protocols to ensure safety of clients during high-profile events.
- Coordinated with law enforcement and emergency services for rapid response planning.
- Robbery Suppression.
Investigator
US Fugitive Service
Los Angeles, CA
03.2011 - 06.2018
- Conducted thorough investigations to locate and apprehend fugitives, ensuring compliance with legal standards.
- Collaborated with local law enforcement agencies to coordinate fugitive recovery efforts effectively.
- Analyzed case files and evidence to develop actionable intelligence for ongoing cases.
- Developed strategic plans for high-profile cases, utilizing advanced surveillance technologies and methodologies.
- Monitored case progress and provided regular updates to management, ensuring transparency in operations.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Executive Protection Agent
GSG Protective Service
Lawdale, CA
02.2015 - 05.2018
- Inspected buildings, equipment and access points to determine security risks.
- Maintained documentation and reports on security-related incidents and investigations.
- Prepared written reports on investigations.
- Close Protection.
- Robbery Suppression.
- Provide a threat assessment prior to the inception of any assignment.
- Assisted with first aid for all medical emergency.
Executive Protection Agent
PSC Security Inc
Van Nuys, CA
02.2013 - 05.2015
- Developed contingency plans to address various security scenarios effectively.
- Monitored surveillance systems to detect unauthorized activities and respond promptly.
- Estate Protection.
- Workplace Violence Protection Detail.
Executive Protection Agent
Threat Management And Protection
Huntington Beach, CA
12.2012 - 05.2015
- Engaged in continuous improvement initiatives to enhance protective strategies and methods.
- Worked with local, state and government agencies regarding company security matters.
- Provided a threat assessment prior to the inception of any assignment.
- Estate Protection.
Executive Protection Agent
Global Secure 3
San Francisco, CA
12.2011 - 05.2015
- Led security teams during executive travel, ensuring seamless logistics and protection measures.
- Detected, investigated and reported hazardous workplace incidents and issues.
- Labor Dispute Strikes.
- Implemented advanced technology solutions to improve overall effectiveness in monitoring, surveillance, and communication methods used within the security team.
Executive Protection Agent
Desert Service 3
Indio, CA
12.2011 - 06.2014
- Researched and archived general liability incidents via CCTV.
- Close Protection.
- Provided discreet personal protection services, maintaining professionalism while fostering positive relationships with clients.
- Provided a threat assessment prior to the inception of any assignment.
Executive Protection Agent
Minders Protective Services
Murrieta, CA
11.2011 - 06.2014
- Ensured timely response to emergencies by establishing clear communication protocols and providing continuous training for the security team.
- Labor Dispute Strike.
- Close Protection.
- Enhanced client safety by conducting thorough risk assessments and implementing tailored security measures.
Executive Protection Agent
Bower Events
Palm Desert, CA
05.2010 - 05.2014
- Assisted in conflict resolution among team members, fostering an atmosphere of cooperation within the security detail.
- Trained new agents on operational procedures and situational awareness techniques.
- Robbery Suppression.
- Close Protection.
- Provided a threat assessment prior to the inception of any assignment.
Executive Protection Agent
Coachella Valley Security Academy
Palm Desert, CA
05.2007 - 12.2011
- Collaborated with the security team to develop and execute strategic protection plans for high-profile individuals.
- Aviation Protection.
- Close Protection.
- Estate Protection.
- Provided a threat assessment prior to the inception of any assignment.
Security Officer
Bower Security Services
Palm Desert, CA
09.1995 - 03.2005
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and vulnerabilities.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Collaborated with law enforcement during investigations and emergency situations.
- Observe and report all non-criminal and criminal incident.
Tribal Police Officer
The Band of Mission Indians
Coachella, CA
06.1993 - 10.1995
- Conducted thorough investigations of incidents, maintaining detailed reports.
- Collaborated with local agencies to enhance public safety initiatives.
- Responded swiftly to emergencies, ensuring effective crisis management protocols were followed.
- Enforcement of all State and Federal laws on the reservation.
Education
None - Electrical Engineering
ITT Technical
San Bernadino, CA01-1990
High School Diploma -
Banning High School
Banning, CA06-1989
Skills
- Teamwork and Collaboration
- Work Task Prioritization
- Customer Transactions
- Productivity Standards
- Customer Service
- Verbal and Written Communication
- Problem-solving
Certification
BSIS Guard Card.
BSIS Exposed Firearm Permit
BSIS Baton.
BSIS Chemical Agent.
Taser Certification.
Languages
English
Full Professional
Timeline
Pool Technician
Pristine Pools Service
09.2024 - Current
Cashier Assistant/Merchandiser
Costco
11.2021 - 11.2024
Field Supervisor
12 0 27 Protective Service Inc
06.2019 - 03.2020
Front Desk Receptionist/Security Personal
Vector Launch Inc.
06.2018 - 06.2019
Executive Protection Agent
OFF DUTY OFFICER
05.2015 - 06.2018
Executive Protection Agent
GSG Protective Service
02.2015 - 05.2018
Executive Protection Agent
PSC Security Inc
02.2013 - 05.2015
Executive Protection Agent
Threat Management And Protection
12.2012 - 05.2015
Executive Protection Agent
Global Secure 3
12.2011 - 05.2015
Executive Protection Agent
Desert Service 3
12.2011 - 06.2014
Executive Protection Agent
Minders Protective Services
11.2011 - 06.2014
Investigator
US Fugitive Service
03.2011 - 06.2018
Executive Protection Agent
Bower Events
05.2010 - 05.2014
Executive Protection Agent
Coachella Valley Security Academy
05.2007 - 12.2011
Security Officer
Bower Security Services
09.1995 - 03.2005
Tribal Police Officer
The Band of Mission Indians
06.1993 - 10.1995
None - Electrical Engineering
ITT Technical
High School Diploma -
Banning High School