Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Douglas H. Jordaan

Mission Viejo

Summary

Dynamic leader with proven track record in operational excellence and exceeding sales targets. Expertise in strategic planning and team development, fostering recognition and accountability. Successful in financial analysis and regulatory compliance, consistently achieving top performance metrics while enhancing customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Region Director Pharmacy Operations

Rite Aid
San Diego
07.2024 - Current
  • Led one of Rite Aid’s largest markets of 27 retail pharmacies with over 300 staff, achieving excellent results.
  • Directed teams filling a total of over 2.9 million prescriptions, surpassing budget by 9%.
  • Generated over $235 million in pharmacy sales, exceeding sales budget by 12%.
  • Beat payroll budget and saved 7% on expenses.
  • Continually achieved excellent scores in the company KPI measurements yearly, ranked as one of the top leaders in the Division.
  • Recognized as a senior leader amongst peers and company leadership.
  • Developed high-performing leaders, enhancing patient care and business growth.
  • Fostered a culture of excellence and accountability, consistently exceeding customer service goals.
  • Created succession plans, promoting multiple staff to company leadership positions.
  • Cultivated a culture of recognition, empowerment, and inclusion, attracting top talent.
  • Oversaw operations including service planning, execution, and performance monitoring.
  • Implemented innovative strategies to enhance service delivery and operational efficiency.
  • Ensured regulatory compliance and patient safety while exceeding performance measures.
  • Conducted performance reviews and coaching for Pharmacy leaders.
  • Engaged team leaders to drive continuous improvement in processes and efficiency.
  • Provided strategic guidance to senior management, fostering collaboration and alignment.
  • Built and maintained strong relationships with key stakeholders.
  • Managed departmental budget, ensuring resource allocation and financial target adherence.
  • Partnered with finance teams for accurate financial reporting and compliance.

District Leader Pharmacy Operations

CVS Health
South Orange County
01.2023 - 04.2024
  • Company Restructure, lateral job change - Led CVS Health’s largest market of 28 retail pharmacies with over 400 staff, achieving significant results in all KPI and Team Development areas.
  • Directed teams filling a total of over 6.1 million prescriptions, surpassing budget by 14%.
  • Generated over $327 million in pharmacy sales, exceeding sales budget by 18%.
  • Beat payroll budget and saved 11% on expenses.
  • Achieved perfect scores in the company KPI measurements yearly, ranked as one of the top leaders company-wide.
  • Recognized as a senior leader amongst peers and company leadership.
  • Developed high-performing leaders, enhancing patient care and business growth.
  • Fostered a culture of excellence and accountability, consistently meeting customer service goals.
  • Created succession plans, promoting multiple staff to company leadership positions.
  • Year over year exceeding company engagement measures through effective training, staffing, and scheduling.
  • Cultivated a culture of recognition, empowerment, and inclusion, attracting top talent.
  • Oversaw operations including service planning, execution, and performance monitoring.
  • Implemented innovative strategies to enhance service delivery and operational efficiency.
  • Ensured regulatory compliance and patient safety while exceeding performance measures.
  • Conducted performance reviews and coaching for Store and Pharmacy leaders.
  • Engaged team leaders to drive continuous improvement in processes and efficiency.
  • Provided strategic guidance to senior management, fostering collaboration and alignment.
  • Built and maintained strong relationships with key stakeholders.
  • Managed departmental budget, ensuring resource allocation and financial target adherence.
  • Partnered with finance teams for accurate financial reporting and compliance.

District Leader Retail Operations

CVS Health
Los Angeles Metropolitan Area
01.2018 - 01.2023
  • Company restructure, lateral job change - Led one of CVS Health’s most complex markets of 19 total stores with over 380 Front Store and Pharmacy employees, achieving significant results year after year.
  • Generated over $390 million in total store sales yearly, surpassing the sales budgets by 12% while saving over $192,000 on payroll expenses.
  • Managed departmental budget, ensuring effective allocation of resources and adherence to financial targets, identifying cost-saving opportunities and revenue-generating strategies.
  • Partnered with finance and accounting teams to ensure accurate financial reporting and compliance with regulatory requirements.
  • Achieved perfect scores in the company KPI measurements yearly, ranked as one of the top leaders company-wide.
  • Recognized as a senior leader amongst peers and company leadership.
  • Oversaw all aspects of operations, including P&L, service planning, execution, and performance monitoring.
  • Ensured regulatory compliance and customer safety while exceeding key performance measures.
  • Facilitated team leadership and development by fostering a culture of excellence and accountability, optimizing total store operations.
  • Led leadership development and implementation of innovative strategies to enhance service delivery, operational efficiency, and business growth.
  • Conducted performance reviews and provided targeted coaching for Store and Pharmacy leaders to execute business plans successfully.
  • Ensured leaders had succession plans and talent pipelines in place for strong leadership continuity.
  • Year over year, exceeded company engagement measures by creating a culture of recognition, empowerment, development, and inclusion.
  • Engaged and developed team leaders to monitor key performance indicators and service metrics, driving continuous improvement in process optimization and efficiency gains.
  • Conducted regular check-ins with teams to track progress against business and developmental goals.
  • Set, communicated, and executed company goals, engaging teams to deliver programs and services with excellence.
  • Provided strategic guidance to senior management and cross-functional teams, fostering collaboration and alignment.
  • Built and nurtured strong relationships with key stakeholders, addressing inquiries, concerns, and escalations proactively and professionally.

District Leader Pharmacy Operations

CVS Health
Los Angeles Metropolitan Area
02.2013 - 01.2018
  • Promoted from Pharmacy Manager - Led one of CVS Health’s most complex markets of 17 pharmacies with over 200 employees.
  • Generated over $260 million in pharmacy sales and filled over 3.9 million prescriptions yearly, beating budget yearly.
  • Oversaw all aspects of pharmacy operations, including P&L, service planning, execution, and performance monitoring.
  • Ensured compliance with federal, state, and local laws and standards while driving financial performance.
  • Facilitated team leadership and development by fostering a culture of excellence and accountability, optimizing pharmacy and store operations.
  • Implemented performance improvement strategies, ensuring operational excellence and customer satisfaction, leading all teams to achieve their customer service goals year over year.
  • Conducted regular check-ins with teams to track progress against business and developmental goals, ensuring regulatory compliance and patient safety while exceeding key performance measures.
  • Led leadership development and implemented innovative strategies and initiatives to enhance service delivery, optimize operational efficiency, and drive business growth.
  • Provided guidance and training to pharmacy leaders to build independence in analyzing KPI data, increasing efficiencies, and reducing costs.
  • Supported pharmacy staff through professional guidance in managing pharmacy marketing, quality control, and inventory optimization programs.
  • Set, communicated, and executed company goals, engaging teams to deliver programs and services with excellence.
  • Provided strategic guidance to senior management and cross-functional teams, fostering collaboration and alignment.

Pharmacy Manager

CVS Health
Manhattan Beach
07.2008 - 02.2013
  • Led the highest prescription volume pharmacy in the division, ranked in the top 10% company-wide, with a strong focus on patient safety, compliance, and quality assurance, achieving continuous year-over-year script growth.
  • Ensured adherence to patient safety and regulatory standards.
  • Maintained exceptional service and care standards.
  • Achieved continuous year-over-year script growth.
  • Directed recruitment, training, and performance evaluation of staff.
  • Developed 14 staff pharmacists to management promotions.
  • Optimized inventory management, minimizing waste.
  • Achieved financial profitability through strategic cost control.
  • Implemented loss prevention measures, maximizing profitability.
  • Managed workflow to enhance efficiency and productivity.
  • Identified and implemented innovative solutions for business growth.
  • Fostered positive and productive team culture.

Education

Bachelor of Science - Pharmacy

University of Kwa-Zulu Natal
Durban, South Africa

Skills

  • Leadership and strategic guidance
  • Healthcare management
  • Sales and performance management
  • Team building and development
  • Succession planning
  • Strategic planning and execution
  • Performance improvement
  • Operational efficiency
  • Regulatory compliance
  • Financial analysis and budget management
  • Customer service

Certification

  • Immunization Certificate, Pharmacy-Based Immunization Delivery Course, American Pharmacist Association, 07/01/13
  • Adjunct Assistant Professor of Pharmacy Practice, Midwestern University, College of Pharmacy – Glendale California
  • Licensed Pharmacist, 46085, California Board of Pharmacy, 02/28/27

Languages

English

Timeline

Region Director Pharmacy Operations

Rite Aid
07.2024 - Current

District Leader Pharmacy Operations

CVS Health
01.2023 - 04.2024

District Leader Retail Operations

CVS Health
01.2018 - 01.2023

District Leader Pharmacy Operations

CVS Health
02.2013 - 01.2018

Pharmacy Manager

CVS Health
07.2008 - 02.2013

Bachelor of Science - Pharmacy

University of Kwa-Zulu Natal

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Douglas H. Jordaan