Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Douglas Holland

Apple Valley,MN

Summary

Sales representative with expertise in customer engagement and teamwork, transitioning into the food industry with aspirations of becoming a bartender. Demonstrated success in building relationships and driving sales through effective communication. Strong customer service and problem-solving skills, complemented by attention to detail gained as a pawnbroker. Consistently met and exceeded set goals in previous roles.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certification

Minnesota School of Bartending
Saint Paul, MN
04.2025 - 05.2025
  • Made drinks, both free pouring and using jiggers, with efficiency
  • Established recognition of many popular brands and their common names
  • Familiar learning and memorizing new drinks

Pawnbroker and Sales Associate

Pawn America
Burnsville, MN
10.2024 - 04.2025
  • Explained the store and state loan processes, and answered questions about such procedures.
  • Researched resell values of items and priced jewelry based on material value.
  • Verified identity and information of customers via state identification.
  • Applied knowledge to inform customers about an item and its quality.
  • Practiced casual conversation with customers to ensure a more pleasant experience.

Food and Beverage Receiving Agent

Great Wolf Lodge
Bloomington, MN
07.2024 - 09.2024
  • Inspected and recorded incoming orders for count, damage, and dates.
  • Completed physical inventories as requested to verify item stock.
  • Worked and communicated with coworkers to ensure satisfaction.

Sales Associate

Office Depot Inc
Apple Valley, MN
09.2023 - 06.2024
  • Engaged customers promptly to enhance service experience.
  • Completed order placement and coordinated with stores to fulfill customer requests.
  • Processed incoming shipments and organized inventory on shelves and in back stock.
  • Practiced upselling, achieving greater sales as well as customer satisfaction.

Education

High School Diploma -

Eastview High School
Apple Valley, MN
06-2024

Skills

  • Customer service
  • Attention to detail
  • Effective communication
  • Problem solving
  • Organizational skills
  • Conflict resolution
  • Training and coaching
  • Teamwork
  • Goal setting
  • Problem-solving

Languages

English
Native/ Bilingual
French
Elementary

Certification

  • TIPS On-Premise Alcohol Server Training
  • Completed ServSafe, excluding alcohol training, with Great Wolf Lodge

Timeline

Certification

Minnesota School of Bartending
04.2025 - 05.2025

Pawnbroker and Sales Associate

Pawn America
10.2024 - 04.2025

Food and Beverage Receiving Agent

Great Wolf Lodge
07.2024 - 09.2024

Sales Associate

Office Depot Inc
09.2023 - 06.2024

High School Diploma -

Eastview High School

Similar Profiles

CREATE PROFILE