Summary
Overview
Work History
Education
Skills
Timeline
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Douglas Holmes

Palm Bay,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Licensed Hearing Instrument Specialist

Lucid Hearing Technologies
Woodbridge, VA
06.2019 - 08.2021
  • Responsible for performing in depth hearing tests, ear impressions, troubleshooting any problems or issues with the product, as well as recommending which of our product would work best for them along with any accessories that would help them out in their daily lives, and making the sales
  • Maintained a clean, sanitary work environment
  • 12 – 19Costco – Hired to work in the Deli area, where I made the deli dishes, did the rotisserie chickens, zoned the foods throughout the day and cleaned the area up at night after closing
  • Applied to become a hearing aid specialist apprentice
  • Learned how to give hearing tests, read and analyze them, as well as take ear impressions, troubleshoot hearing aids and advise patients in what I thought would be the best option after discussing their wants and needs
  • Responsible for sales and servicing of the product as well as any accessories that would help them in their daily lives, and maintaining a clean and sterile work environment.

Licensed Hearing Instrument Specialist

Costco
05.2012 - 04.2019
  • Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
  • Tested hearing with complete audiological examinations.
  • Used marketing and sales strategies to promote business and increase revenue.
  • Educated clients about how to properly use, maintain and store devices.
  • Fit devices to specific patient physiology for maximum comfort and effectiveness.
  • Counseled patients and families on communication strategies and effects of hearing loss.
  • Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
  • Administered air conduction, bone conduction, and speech audiometry tests.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

2nd shift Computer Operator

Raytheon
Falls Church, VA
03.2000 - 03.2012
  • Duties included night time batch operations, nightly backups, maintaining the backup tape management system, printing time cards, printing checks, moving program code into production, and payroll processing
  • I was responsible for ordering supplies as needed, as well as maintaining maintenance contracts for some of our equipment
  • I was the primary interface with our off-site storage facility, and handled daily deliveries and pick ups
  • Functions and position were moved to the System Administration group, and my duties expanded to include server patching and maintenance, doing the daily DSR (Daily Service Review), assisting in the migration to Lotus Notes from Outlook, and maintained Lotus Notes email distribution lists for Falls Church Site, as well as other functions
  • Accepted a position in the AAPS (Application Admin Production Support) group, with the responsibility of Legacy Application Security duties, where I manage accounts for our legacy applications and NGPS/ISAMS
  • Duties include creating and removing accounts, daily review of the business unit’s transfers and terminations to determine whether access needs to be changed
  • I interface with the functional database administrators (FDBA) for any system requiring changes
  • Cross-training with my teammates in order to provide support while they are off, I’m learning Autosys, TOAD, GCAR creation and Hummingbird Exceed
  • Moving all of our processes from paper-based evidence, to online documentation, for audit support
  • I provide audit support evidence for Sarbanes-Oxley audits, for all of the legacy applications, and the night time batch processing
  • I create quarterly reports for the FDBA’s in order to audit each legacy system, and ensure that the security is correct
  • Currently involved in project to clean up old unused accounts on the legacy servers, and learning HP-UNIX shell programming so that I can streamline the transfer/termination process and almost completely automate it.

Education

N/A - General Studies

Northern Virginia Community College
Annandale, VA
09.1982

High School Diploma - General Studies

Louisville Male High School
Louisville, KY
09.1979

Skills

  • Maintaining Clean Work Areas
  • Client Rapport-Building

Timeline

Licensed Hearing Instrument Specialist

Lucid Hearing Technologies
06.2019 - 08.2021

Licensed Hearing Instrument Specialist

Costco
05.2012 - 04.2019

2nd shift Computer Operator

Raytheon
03.2000 - 03.2012

N/A - General Studies

Northern Virginia Community College

High School Diploma - General Studies

Louisville Male High School

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Douglas Holmes