Summary
Overview
Work History
Education
Skills
Timeline
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Douglas Hughey

San Marcos,TX

Summary

Dynamic sales specialist with proven success at Lowes Home Improvement, excelling in relationship building and upselling. Leveraged strong product knowledge to boost customer satisfaction and drive sales growth. Expert in pipeline management and consultative selling, consistently achieving targets while fostering long-term client loyalty.

Overview

34
34
years of professional experience

Work History

Sales Specialist

Lowes Home Improvment
04.2025 - Current
  • Recommended products based on customer requirements.
  • Collaborated with team members to enhance sales strategies and improve customer satisfaction.
  • Managed inventory levels, ensuring product availability and timely restocking.
  • Assisted in developing promotional materials to drive product awareness and sales growth.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

General Manager

Abel Autohaus
05.2010 - 07.2023
  • Managed daily operations to ensure optimal efficiency and service quality.
  • Developed staff schedules to align with operational demands and enhance productivity.
  • Coordinated team efforts to streamline communication and improve workflow processes.
  • Assisted in inventory management to maintain stock levels and reduce costs.
  • Monitored performance metrics to identify areas for improvement and drive results.
  • Implemented training programs for new hires to foster skill development and team cohesion.
  • Enforced compliance with safety regulations to promote a secure work environment.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.

Contractor

Self
01.1992 - 01.2002
  • Mentored junior contractors, fostering skill development and knowledge sharing within the team.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Led contract negotiations, securing favorable terms while maintaining organizational integrity.
  • Streamlined operational workflows through process optimization initiatives, improving overall efficiency.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired and oversaw subcontractors to meet project needs.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

N/a - Liberal Arts And Sciences

Austin College
Sherman, TX

English Not Complete - English Education

Texas A&M University
College Station, TX

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales expertise
  • Sales presentations
  • Pipeline management
  • Sales training
  • Cold calling
  • Performance tracking
  • Relationship selling
  • Telemarketing expertise
  • Inventory maintenance
  • Closing techniques
  • Influencing skills
  • Consultative selling
  • Complaint resolution
  • Inventory coordination
  • Sales funnel management
  • Social media selling
  • Sales analytics
  • Sales enablement
  • Type industry product expertise
  • Product recommendation
  • Product and service knowledge
  • Interpersonal communication skills
  • Customer service
  • Sales closing
  • Customer relationship building
  • Customer relations
  • Complex Problem-solving
  • Sales consultation
  • Customer retention
  • Product merchandising
  • Client service
  • Negotiation tactics
  • Product and service sales
  • Lead prospecting
  • Account servicing
  • Proposal development
  • Expense reporting
  • Closing talents
  • Time management
  • Client engagement
  • Social media marketing
  • Relationship management

Timeline

Sales Specialist

Lowes Home Improvment
04.2025 - Current

General Manager

Abel Autohaus
05.2010 - 07.2023

Contractor

Self
01.1992 - 01.2002

N/a - Liberal Arts And Sciences

Austin College

English Not Complete - English Education

Texas A&M University

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Douglas Hughey