Doug Inaba

General Manager

Advanced Auto Parts/CarQuest

03.2016 - Current

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. We have customers that have been purchasing since the early 90's when Inaba Auto Parts opened on Chicago Ave, in Riverside, CA.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels. At the new store in Grand Terrace, we have been at our 4 year, weekly Proforma numbers for commercial sales since we opened in March, 2024.
Comprehensive understanding of inventory management; daily utilization of APEX and Exploris systems to order inventory, receive shipments, and update stock records within the POS system framework.
Maintained up-to-date knowledge of industry best practices in people management, ensuring continued alignment with organizational goals and objectives.
Established metrics for success in people management roles, driving continuous improvement efforts across departments.
Implemented sales strategies to maximize profits and achieve sales targets consistently.
Streamlined dispatch operations, implementing a GPS tracking system for improved fleet management.
Analyzed daily sales reports to identify trends and areas for improvement in operations or service quality.
Enhanced customer satisfaction by providing accurate and timely information on automotive parts availability and pricing.
Evaluated customer service staff performance and provided constructive feedback.
Oversaw day-to-day supervision, hiring and development of staff.