Douglas Jackson

Hospice Chaplain

River City Hospice

San Antonio, TX

11.2019 - 06.2021

Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.
Resolved crisis and emotional issues through empathy, support, prayer and scripture.
Led programs such as worship, study, fellowship and service opportunities.
Officiated special services such as weddings, funerals, baptisms and nursing home services.
Responded to code blues and other emergencies to verify patient identity and engage and support family.
Conducted religious sacraments for sick patients and family members.
Counseled and provided care to patients with life-threatening illnesses to help families respond effectively to approaching death of loved one.
Communicated with interdisciplinary healthcare team to obtain pertinent information regarding patient's condition, family dynamics and health care teams' understanding of need for spiritual care.
Facilitated referrals to variety of educational and support groups, individual counseling and crisis response resources for bereaved families.
Visited and counseled patients, families and staff concerning death and dying by providing direct spiritual care.
Navigated ; Micro-soft and word. Along with Kinser and Home Care Home Base to document patient and family interactions.
Developed and implemented processes to meet and offer support to newly admitted families in inpatient areas.
Recruited community chaplains, spiritual counselors and spiritual care volunteers to adequately meet patient, family and caregiver needs.
Comforted family members, offered attentive listening and high level of emotional support.
Oversaw administration and management of all areas of ministry.
Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
Researched and prepared materials used in Bible study and daily devotions.
Provided spiritual care through visitation, counseling and prayer.
Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
Applied knowledge regarding crisis interventions to assist in emergency situations.
Managed office and maintained records and files to offload administrative duties from chaplain.
Collaborated with administrative-person administration team to develop and implement plans for increasing patient satisfaction, boosting satisfaction 95%.