DOUGLAS JACKSON
Starkville,MS
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
33
33
years of professional experience
Work History
Security Officer
Gold Strike Casino Resort Tunica Ms
Tunica , MS
2024.01 - 2024.06
- Confirmed visitor identification prior to granting entry into the building.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Assisted with crowd control during large events held at the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Searched individuals and baggage for weapons and other prohibited items.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented security-related situations and submitted in-depth reports to superiors.
- Observed patrons and customers to quickly address security situations.
- Guarded restricted areas to prevent unauthorized entry.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Reported safety hazards for remediation response.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Patrolled crowds during events to preserve order and promote security.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
USPS Supervisor
USPS
Olive Branch , MS
1991.02 - 2023.10
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented quality control measures, significantly reducing error rates.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Determined consumer needs to provide products and services appealing to larger market.
Education
High School Diploma -
Starkville Academy
Starkville, MS1985-05
Skills
- Access Control
- Investigation documentation
- Emergency Response
- Crime Prevention
- Electronic surveillance
- Emergency Management
- Staff Management
- Stationary surveillance
- Document Management
- Identification verification
- Threat Assessment
- Screening wands
- Crisis Management
- Operations Management
- General security
- First aid and CPR certified
- Conflict de-escalation
- Shift work experience
- Physical Fitness
- Relationship building and management
- Interior and exterior patrol
- Night and Safe Deposit Procedures
- Report Writing
- Alarm monitoring
- High level of integrity
- Detail Oriented
- Report Generation
- Incident Reporting
- Security Equipment Operation
- Patrol operations
- Patrolling
- Firearms expertise
- Report Preparation
- Reliability
- Visitor management
- Security Protocols
- Work ethic
- ID Verification
- Vigilant and watchful
- Vehicle inspections
- Workplace Safety
- Radio communication
- Alarm systems
- Punctuality
References
References available upon request.
Timeline
Security Officer
Gold Strike Casino Resort Tunica Ms
2024.01 - 2024.06
USPS Supervisor
USPS
1991.02 - 2023.10
High School Diploma -
Starkville Academy
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