Douglas Jaeger
Conroe,TX
Summary
Professional night operations leader with proven track record in overseeing late-hour activities and ensuring smooth workflows. Strong focus on team collaboration and achieving results, adapting swiftly to changing needs. Skilled in conflict resolution, staff supervision, and maintaining operational efficiency. Known for reliability, effective communication, and hands-on approach to problem-solving.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Night Operations Supervisor
Lowe's Home Improvement
06.2018 - Current
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Conducted thorough inspections of facility equipment, identifying potential issues before they escalated into major problems.
- Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
- Coordinated with daytime supervisors to address any potential issues or concerns that may arise during the transition period between shifts.
Supervisor
Stericycle
05.2017 - 06.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Operations Director Medserve and Excel
Sharps Medical Waste Services
04.1999 - 05.2017
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Led, supervised and provided strategic direction for workforce of 40 to 50 employees.
- Collaborated with executives to develop and execute strategic business plans.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Some College - Criminal Justice
Sam Houston State University
Huntsville, TXAdvanced Educational Development -
Conroe High School
Conroe, TX05.1990
Skills
- Warehouse Management (10 years)
- Forklift (10 years)
- Shipping & Receiving (10 years)
- Logistics (10 years)
- Order Picking (10 years)
- Delivery Driver Experience (10 years)
- Warehouse Supervisor Experience (10 years)
- Materials Handling (10 years)
- Microsoft Excel (10 years)
- Merchandising (10 years)
- Freight Experience (10 years)
- Data Entry (10 years)
- Pallet Jack (10 years)
- Shift Management (10 years)
- Inventory Control (10 years)
- Microsoft Word (10 years)
- Reach Truck (6 years)
- Conflict Management (10 years)
- Warehouse Experience (10 years)
- Security (10 years)
- Order fulfillment (10 years)
- Packaging (10 years)
- Supervising Experience (10 years)
- Load & Unload (10 years)
- Route Driving (10 years)
- Commercial Driving (10 years)
- Driving
- Freight
- Customer service
- Supervising experience
- Conflict management
- Warehouse management
- Payroll
- Management
- Health and safety
- Incident Reporting
- Security Protocols
- Scheduling Coordination
- Policy Enforcement
- Emergency Response
- Labor scheduling
- Safety awareness
- Supervisory Experience
- Employee Motivation
- Training and coaching
- Scheduling and calendar management
Certification
Forklift Certification, Present
Timeline
Night Operations Supervisor
Lowe's Home Improvement
06.2018 - Current
Supervisor
Stericycle
05.2017 - 06.2018
Operations Director Medserve and Excel
Sharps Medical Waste Services
04.1999 - 05.2017
Some College - Criminal Justice
Sam Houston State University
Advanced Educational Development -
Conroe High School