Douglas Jenney

• Supervised cash handling processes to ensure accuracy and compliance with company policies.
• Trained and mentored new cashiers on operational procedures and customer service standards.
• Streamlined checkout processes, enhancing customer satisfaction through efficient transaction management.
• Implemented inventory control measures to minimize discrepancies during cash reconciliation.
• Resolved customer issues promptly, promoting a positive shopping experience and fostering loyalty.
• Facilitated communication between management and cashier team, ensuring alignment on operational goals and updates.
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
• Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.

Caregiver to my Mother until her passing

• Monitored health conditions and reported changes to healthcare professionals promptly.

• Led daily operations to ensure compliance with health and safety standards.
• Trained and mentored staff on customer service best practices and company policies.
• Implemented process improvements that enhanced team efficiency and productivity.
• Analyzed sales reports to identify trends and optimize inventory management strategies.
• Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
• Maintained high-quality service standards through regular performance evaluations and feedback sessions.

• Assisted in managing daily food and beverage operations, ensuring adherence to Hilton standards.
• Coordinated staff schedules, optimizing labor efficiency and enhancing service levels.
• Trained and mentored team members on service excellence and hospitality best practices.
• Implemented inventory control measures, reducing waste and improving cost management.
• Oversaw compliance with health and safety regulations, maintaining a safe dining environment.
• Collaborated with culinary teams to design seasonal menus aligned with market trends.
• Analyzed guest feedback to enhance service delivery and improve guest satisfaction scores.

• Supervised night operations to ensure guest satisfaction and safety standards.
• Managed staff scheduling, optimizing coverage for peak periods.
• Oversaw nightly financial reconciliations, ensuring accuracy and compliance.
• Resolved guest complaints promptly, enhancing overall experience and loyalty.
• Conducted regular inspections of premises, ensuring adherence to health regulations.
• Coordinated with maintenance teams to address facility issues efficiently overnight.

• Reviewed and analyzed contract terms to ensure compliance with federal regulations.
• Collaborated with cross-functional teams to streamline procurement processes and enhance contract execution.
• Developed negotiation strategies to secure favorable terms and conditions in contracts.
• Managed contract lifecycle from initiation through closeout, ensuring timely deliverables and adherence to policies.
• Trained junior staff on contract management best practices and regulatory requirements.
• Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.