Summary
Work History
Education
Skills
Timeline
Generic

Douglas Johner

Blackfoot,ID

Summary

Adept at elevating customer experiences and boosting retention, I leveraged my technical expertise and exceptional communication skills at Country Side Auto repair to surpass monthly sales targets by up to 20%. My approach combines meticulous vehicle assessment with empathetic client interactions, fostering trust and loyalty while ensuring high-quality service delivery.

Dynamic individual with hands-on experience in auto motive heavy truck and construction equipment and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Work History

Service Advisor

Country Side Auto Body
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.

Heavy Equipment Mechanic

R.d.o
  • Maintained a clean work environment that promoted safety while enhancing overall productivity.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
  • Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
  • Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.
  • Reassembled and tested equipment after repairs to verify function and performance.
  • Mentored junior mechanics on best practices for heavy equipment repair, fostering a supportive learning environment for continuous growth.
  • Restored and modified equipment using welding and metal fabrication techniques.
  • Collaborated with a team of mechanics to troubleshoot complex mechanical problems and devise appropriate repair strategies.
  • Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
  • Operated diagnostic tools and equipment to identify faults and malfunctions accurately.
  • Collaborated with equipment manufacturers to stay updated on latest maintenance techniques and technologies.
  • Participated in ongoing professional development opportunities to stay current with industry advancements.
  • Repaired machinery and equipment according to manufacturer specifications.
  • Reduced equipment failure rates with proactive detection and repair of minor issues before they escalated.
  • Developed custom solutions to address unique challenges posed by complex or outdated machinery.
  • Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
  • Inspected and tested heavy equipment components to certify proper operation and safety.
  • Maintained meticulous records of all repair work that was made to machines and equipment.

Heavy Equipment and Light Vehicle Mechanic

Idaho Transportation Department
  • Supported team members in troubleshooting difficult automotive issues, fostering a collaborative work environment.
  • Completed complex repair jobs by utilizing advanced technical skills and extensive automotive knowledge.
  • Improved vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
  • Enhanced customer satisfaction by consistently delivering high-quality, timely maintenance services.
  • Updated personal skill set through ongoing training opportunities, staying current on industry trends and advancements in automotive technology.
  • Delivered exceptional service experiences for clients through clear explanations of necessary repairs and providing options when available.
  • Streamlined the diagnostic process with the use of specialized tools and equipment.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Repaired and replaced worn and damaged components.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.

OTR Truck Driver

Western Transport
  • Made sure that deliveries were on time for scheduled appointments.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.

Professional Truck Driver School

Sage Technical
  • Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
  • Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
  • Managed challenging situations calmly under pressure; addressing mechanical breakdowns or unforeseen delays in an organized manner while keeping stakeholders informed as needed.
  • Participated in ongoing training opportunities, staying up to date on industry best practices and advancements in trucking technology for continued professional growth.
  • Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Journeyman Truck Mechanic

Hanson Trucking
  • Performed routine oil changes, tire rotations, brake replacements as part of regular truck maintenance schedules; preventing costly damage or accidents due to wear-and-tear over time.
  • Expertly performed electrical system diagnostics and repairs; ensuring truck safety and reliability through proactive attention to potential issues.
  • Rebuilt diesel engines to restore their performance, extending the life of valuable company assets.
  • Enhanced shop productivity by organizing workspaces, maintaining clean environments, and adhering to strict safety protocols.
  • Maintained detailed records of all repairs, services, and parts used for accurate inventory management and future reference.
  • Conducted thorough inspections of trucks to identify necessary repairs, ensuring optimal performance and safety on the road.
  • Mentored junior mechanics in advanced diagnostic techniques and best practices for efficient repairs, fostering a positive learning environment within the workplace.
  • Increased customer satisfaction with timely repairs, adhering to strict deadlines and providing clear communication throughout the process.
  • Employed welding skills when necessary for structural repairs on chassis frames or other critical components of trucks.
  • Diagnosed complex mechanical issues using advanced diagnostic tools and techniques, resulting in reduced repair times and more accurate solutions.
  • Handled emergency roadside assistance calls for clients, providing prompt and efficient service to minimize downtime in their operations.
  • Remained current on industry trends through ongoing professional development opportunities such as workshops or training seminars; applying updated knowledge to daily tasks.
  • Diagnosed mechanical problems for repair or replacement.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
  • Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.

Schall Flats Mechanical and Welding

Self Owner Operator
  • Developed strong relationships with suppliers to negotiate better pricing on parts orders, reducing costs for the shop.
  • Assisted in the hiring process by interviewing potential candidates, ensuring a high-quality team of skilled mechanics was always maintained in the shop.
  • Reduced downtime for fleet vehicles by implementing preventive maintenance programs and schedules.
  • Delivered reliable estimates on labor costs and timeframes for completing each job, enhancing trust between clients and the shop.
  • Increased repeat business through exceptional customer service, including clear communication about required repairs and timelines for completion.
  • Improved vehicle performance by conducting thorough inspections and performing necessary repairs.
  • Coordinated workflow among team members to maximize efficiency while minimizing delays for customers awaiting vehicle repairs.
  • Remained current on industry trends through ongoing education and training opportunities to provide cutting-edge service to clients.
  • Streamlined repair processes by introducing new tools and equipment that increased overall productivity.
  • Managed inventory, ordering parts, and maintaining an organized workspace to ensure smooth daily operations in the repair shop.
  • Implemented quality control measures to reduce instances of rework or returns due to incomplete or unsatisfactory repairs.
  • Maintained detailed records of all completed work, allowing for easy reference during future visits or warranty claims.
  • Ensured safety for both staff and customers by adhering to proper procedures during all repair jobs.
  • Enhanced customer satisfaction with timely, accurate diagnoses and efficient repair work on a variety of vehicles.
  • Coordinated ready access to tools and parts needed for repair and maintenance activities.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.
  • Transported vehicles to and from repair shops, observing safety and traffic laws.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Mobile Mechanic

Mechanix on Wheels
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.

Education

Technician Level2 - John Deere Equipment Construction And Forestery

John Deere University
On Line
11.2012

Associates - Automotive Technology

Rainier College
Mountlake Terrace, WA
06.1987

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting
  • Service scheduling
  • Staff education and training
  • Performance goals
  • Repairs scheduling
  • Data processing
  • Client rapport
  • Customer relationship management
  • Documentation and reporting
  • Quality control
  • Records management
  • Customer retention
  • Cost estimation
  • Quality inspection
  • Service order flow
  • Tech-Savvy
  • Technical support
  • Product training
  • Repair quality inspections
  • Mechanical aptitude
  • Sales expertise
  • Order fulfillment
  • Records oversight
  • Work order interpretation
  • Conflict resolution
  • Bill preparation
  • Reporting and documentation
  • Point-of-sale system
  • Problem resolution
  • Customer relations
  • Teamwork and collaboration
  • Understanding customer needs
  • Work prioritization
  • Calm and professional under pressure
  • Service upselling
  • Inbound call management
  • Professional telephone demeanor
  • De-escalation techniques
  • Complaint investigation
  • Issue and complaint resolution
  • Sales closing
  • Product knowledge
  • Service standard compliance
  • Policies and procedures adherence
  • Merchandise orders and exchanges
  • Product education
  • Transaction processing
  • Report creation
  • Calm under pressure
  • Product sales

Timeline

Service Advisor

Country Side Auto Body

Heavy Equipment Mechanic

R.d.o

Heavy Equipment and Light Vehicle Mechanic

Idaho Transportation Department

OTR Truck Driver

Western Transport

Professional Truck Driver School

Sage Technical

Journeyman Truck Mechanic

Hanson Trucking

Schall Flats Mechanical and Welding

Self Owner Operator

Mobile Mechanic

Mechanix on Wheels

Technician Level2 - John Deere Equipment Construction And Forestery

John Deere University

Associates - Automotive Technology

Rainier College

Similar Profiles

  • Sara Protasiewicz

    Sara ProtasiewiczSara Protasiewicz

    Cashier at Country Side MarketCashier at Country Side Market

    View Profile
  • GURPAL SINGH

    GURPAL SINGHGURPAL SINGH

    Service Writer and Estimator at Auto Techies Auto Body shopService Writer and Estimator at Auto Techies Auto Body shop

    View Profile
  • Francisco Perez

    Francisco PerezFrancisco Perez

    SALES MANAGER at Street Side Auto Sales, LLCSALES MANAGER at Street Side Auto Sales, LLC

    View Profile
Douglas Johner