DOUGLAS KAISER
Westmont,Illinois
Summary
Accomplished and energetic safety and security management professional with a solid history of achievement in team building and customer service. Motivated leader with strong organizational and prioritization abilities. Excels in areas such as safety, security, communications, and emergency management. Results-driven leader with a proven background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities. Focused on fostering a productive and positive team culture.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Director, Environmental Health, Safety and Security
UChicago Medicine Ingalls Memorial
Harvey, IL
01.2016 - Current
- Appointed as Safety Officer by hospital president
- Oversee safety, security and emergency management functions for main hospital campus and six ambulatory facilities
- Oversee armed security department of thirty employees
- Oversee contract for agency security personnel at offsite facilities
- Chair of Environment of Care Committee
- Chair of Emergency Management Committee
- Successful completion of regulatory compliance surveys (2016-2024)
- Manage implementation of numerous physical security enhancements to main hospital campus
- CPI Instructor for all hospital staff
- Partner with Emergency Department leadership to implement violence prevention protocols and increase security staffing
- Develop, implement and evaluate emergency management exercises
- Develop and implement firearms training program for security officers, including active shooter response training
- Develop and implement use of force / defensive tactics training for security officers, including handcuffing, chemical aerosol weapons and expandable tactical baton
- Implement International Association for Healthcare Security and Safety Security Officer Training Program
- Perform Hazard Vulnerability Analysis and risk assessments
- Serve as liaison to municipal, county, state, and federal law enforcement agencies, area fire departments and the Occupational Safety and Health Administration (OSHA)
- Serve as member of the State of Illinois EMS Region VII Healthcare Coalition
- Serve as member of the Patient Experience Council
- Serve as member of the Ingalls Privacy and Security Steering Committee
- Participated as Project Lead / Team Member for numerous LEAN Events
- Maintain budget compliance
Independent Safety / Security / Emergency Management Consultant
Kaiser EM Consulting
Joliet, IL
06.2013 - Current
- Perform Hazard Vulnerability Analysis and risk assessments
- Develop safety, security and emergency operations plans and policies
- Develop, implement and evaluate emergency management exercises
- Conduct active shooter/armed intruder training
- Facilitate FEMA training classes
Manager, Safety / Security / Communications
Presence Mercy Medical Center
Aurora, IL
08.2012 - 01.2016
- Appointed as Safety Officer by hospital president
- Managed safety, security, communications and emergency management functions for main hospital campus and four offsite facilities
- Provided interim security leadership to other hospitals in the Presence Health system
- Managed two departments totaling thirty-five employees
- All security officers completed International Association for Healthcare Security and Safety Security Officer Training Program
- Security Department was candidate for the International Association for Healthcare Security and Safety Program of Distinction Award
- Provided regulatory oversight for Safety, Security, Fire / Life Safety and Emergency Management
- Chairman of Environment of Care Committee
- CPI Instructor for all medical center staff
- Successfully completed Joint Commission survey (2014)
- Provided project management for Behavioral Health outpatient services renovation project
- Developed, implemented and evaluated emergency management exercises
- Led implementation of new system identification badges, proximity-based access control system, standardized emergency management code system, and new telecommunications dispatching hardware and software
- Identified defect in patient furniture and worked with vendor to initiate repairs, saving the hospital approximately $250,000.00
- Served as liaison for municipal, county, state and federal law enforcement agencies as well as area fire departments and state fire marshal
- Managed employee mass notification system
- Performed Hazard Vulnerability Analysis and risk assessments
- Partnered with vendor to develop and implement electronic environmental rounding program
- Partnered with Behavioral Health and Emergency Department leadership to implement new violence prevention protocols, physical security enhancements and increased security staffing
- Partnered with Physician Services to increase profitability of physician answering service
- Participated with the City of Aurora in attending training at the FEMA Emergency Management Institute and developing community emergency response plans
- Increased productivity and employee satisfaction scores
- Maintained budget compliance through reduction in operating expenses
- Participated as Project Lead / Team Member for numerous LEAN Events
- Facilitated FEMA training classes
- Led department in numerous community partnership initiatives, including United Way activities and hosting holiday parties for special needs children
- Recognized by local, state and federal government representatives as well as the Diocese of Rockford for educational efforts
Manager, Security Department
Presence Saint Joseph Medical Center
Joliet, IL
10.2001 - 08.2012
- Managed security operations for the main hospital campus as well as twenty-four offsite facilities
- Managed a staff of twenty-five security officers
- Successfully completed four Joint Commission surveys (2002, 2005, 2008 and 2011)
- Successfully completed full CMS survey (2010)
- Recognized as a Security Best Practice by The Joint Commission (2006)
- Developed and implemented a Child Passenger Safety Seat Installation Team and participated in numerous community child safety seat checks
- Developed and implemented active shooter response policy for main hospital and offsite facilities
- Conducted community education classes on safety and security
- Developed and implemented patient search protocols for Behavioral Health patients in the Emergency Department
- Implemented numerous physical security enhancements throughout the main hospital campus and offsite facilities
- Served on design team for patient bed tower addition, Behavioral Health and Pediatric Emergency Department additions
- CPI instructor for all hospital staff
- Developed, implemented and evaluated emergency management exercises
- Defensive tactics, handcuffs, chemical aerosol weapons and expandable tactical baton instructor for Security Department
- Maintained budget compliance through reduction in operating expenses and optimizing staffing
- Served as liaison with municipal, county, state and federal law enforcement agencies as well as area fire departments
- Partnered with Exelon Nuclear in emergency management training and exercises
- Performed Hazard Vulnerability Analysis and risk assessments
- Facilitated FEMA training classes
Auxiliary Police Officer
Plainfield Police Department
Plainfield, IL
12.1994 - 12.2006
- Provided supplemental support for Patrol and Investigations Divisions
- Performed patrols of the village and responded to all calls for service
- Made arrests and issued citations as required
- Testified in court as required
- Assisted with numerous community service events, including D.A.R.E
- Education events, K-9 demonstrations, and the Citizens Police Academy program
- Qualified in multiple firearms (handgun / shotgun / patrol rifle), expandable tactical baton, chemical aerosol weapons and handcuffs
- Participated in active shooter training and exercises
- Awarded commendation from Chief of Police for the arrest of four armed robbery suspects (1995)
- Awarded Auxiliary Officer of the Year (1999)
Loss Prevention Manager / Investigator
Kmart Corporation
Chicago, IL
09.1988 - 09.2001
- Managed loss prevention operations at four separate locations
- Served as loss prevention investigator for Chicago metro area market locations
- Investigated and apprehended internal and external theft suspects
- Investigated all visitor and employee injury claims
- Conducted facility and food safety inspections
- Participated in criminal investigations with other retailers as well as local, state and federal law enforcement agencies
- Testified in court as required
- Assisted with managing annual store inventory
Education
250 Hour Part-Time / Reserve Basic Law Enforcement Training -
State of Illinois / Tri-River Police Training Region
Joliet, IL04.1996
Associate of Applied Science - Law Enforcement
Joliet Junior College
Joliet, IL05.1993
Skills
- Emergency Management
- Healthcare Safety and Security Management
- Legal and regulatory compliance
- Strategic planning
Accomplishments
- Supervised team of seventy staff members.
- Achieved improved officer response times by introducing improved digital radio network for officer communication.
- Collaborated with team of twelve in the development of pediatric emergency response plan.
- Collaborated with team of twenty in the development of management plan for behavioral health patients in the Emergency Department.
- Achieved reduction in number of employee injuries caused by combative patients through effectively implementing situational awareness training for front line clinical staff.
- Collaborated with area police departments in the development of active shooter/armed intruder response plan.
References
Available upon request
Certification
- Certified Healthcare Protection Administrator International Association for Healthcare Security and Safety October 2013
- Emergency Management Institute Advanced Academy Graduate Federal Emergency Management Agency September 2023
Timeline
Director, Environmental Health, Safety and Security
UChicago Medicine Ingalls Memorial
01.2016 - Current
Independent Safety / Security / Emergency Management Consultant
Kaiser EM Consulting
06.2013 - Current
Manager, Safety / Security / Communications
Presence Mercy Medical Center
08.2012 - 01.2016
Manager, Security Department
Presence Saint Joseph Medical Center
10.2001 - 08.2012
Auxiliary Police Officer
Plainfield Police Department
12.1994 - 12.2006
Loss Prevention Manager / Investigator
Kmart Corporation
09.1988 - 09.2001
250 Hour Part-Time / Reserve Basic Law Enforcement Training -
State of Illinois / Tri-River Police Training Region
Associate of Applied Science - Law Enforcement
Joliet Junior College