Douglas Kontra
Columbus
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Chilis's Bar and Grill
08.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Certified Restaurant Supervisor
RedLobster
07.2022 - 08.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
- Organized implementation of new banners, displays, and menus.
Server
Redlobster
07.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Take-Out Server
Longhorn Steakhouse
07.2019 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Hospitality Management
American Public University System
Charles Town, WV11-2029
Skills
- Server Management
- Greeting and Seating Guests
- Food Assembly Supervision
- Proper Storage Procedures
- Dining Area Cleaning Supervision
- Server Improvements
- Dining Room Management
- POS Inventory System Operation
- Verbal and written communication
- Staff development
- Conflict resolution
Certification
- Servesafe
- Servesafe Allergens
Timeline
Manager
Chilis's Bar and Grill
08.2023 - Current
Certified Restaurant Supervisor
RedLobster
07.2022 - 08.2023
Server
Redlobster
07.2021 - 07.2022
Take-Out Server
Longhorn Steakhouse
07.2019 - 07.2021
Bachelor of Science - Hospitality Management
American Public University System