Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Douglas Koulentes

Cary,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

22
22
years of professional experience

Work History

HVAC Service Manager

Thermflo Inc
Buffalo Grove, IL
02.2003 - Current
  • Enforced customer service standards, resolving customer problems to maintain quality service.
  • Monitored budgets and expenditures to maintain cost-effectiveness and quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Directed recruitment, hiring, and training of new staff members.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Maine West High School
Des Plaines, IL
05-2020

HVAC

Pipefitters 597
Chicago
01-2004

HVAC Technology -

Universal Technical Institute of Illinois
Lisle, IL
07-2002

HVAC

Vertiv University
Columbus, OH

Skills

  • Vertiv Factory Certification Level 4 (highest Level of certification)
  • Workforce Management
  • Strategic Planning
  • Staff Development
  • Project Management
  • Team Leadership
  • Brand Management
  • Budget Control

Accomplishments

  • Patriotic Employer Award

Timeline

HVAC Service Manager

Thermflo Inc
02.2003 - Current

High School Diploma -

Maine West High School

HVAC

Pipefitters 597

HVAC Technology -

Universal Technical Institute of Illinois

HVAC

Vertiv University

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Douglas Koulentes