Douglas Kovach
Strongsville,OH
Summary
Astute and methodical Underwriter and Processor with significant background working with customers, loan officers, and others. Proficient in reviewing extensive applications and supporting documentation. Maintains consistent pipelines and quick turnaround times with skilled handling of each customer's needs.
Overview
17
17
years of professional experience
Work History
Senior Mortgage Underwriter
Cross Country Mortgage
08.2020 - 03.2023
- Maintained mortgage program compliance with federal agencies such as HUD, Fannie Mae, and Freddie Mac.
- Verified integrity of applicants' information to minimize fraud.
- Worked with processing team members and loan officers to communicate errors and obtain missing information for current applications.
- Trained junior team members in underwriting procedures and loan quality grading standards.
- ENCOMPASS system utilized for working on loans.
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Negotiated and communicated with loan officers and processors to reach satisfactory loan terms.
- Reviewed appraisals and title documents to verify accuracy and completeness.
Private Client Banker
JPMorgan Chase
07.2018 - 03.2020
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Managed and grew assigned book of business of clients (400+) with over 60 million in deposit and investments with company by proactively engaging with them via in person and over phone.
- Obtained FINRA Series 6 License along with State of Ohio Insurance License. NMLS ID: 833366
Mortgage Loan Underwriter
JPMorgan Chase
04.2015 - 07.2018
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
Senior Mortgage Loan Processor
JPMorgan Chase
09.2011 - 04.2015
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Processed Conventional, Non-Agency, and FHA mortgages
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Mortgage Loan Processor
Bank Of America
06.2008 - 12.2010
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Analyzed borrower credit reports and income statements to verify accuracy.
Senior Credit Analyst
Bank Of America
10.2005 - 06.2008
- Made decisions and recommendations about extending lines of credit.
- Evaluated customer credit data to determine level of risk involved in money lending.
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
- Placed customer accounts on hold due to past due payments.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Negotiated payment plans and loan terms with delinquent customers.
Education
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Online06.2024
Skills
- Automated Underwriting System (AUS)
- Attention to Detail
- Document Analysis
- Microsoft Office
- Analytical and Critical Thinking
- Verbal and Written Communication
- NMLS Registration
- Customer Service
- Data Entry
- Fraud Detection and Prevention
- Creditworthiness Determination
- Application Analysis
- Debt-To-Income Ratios
- Appraisal Reviews
- Customer Interaction
- Desktop Underwriter
- FHLMC Guidelines
- Closing Disclosures
- FHA Loan Processes
- Retail Channels
- Customer Needs Assessments
- Banking Standards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Senior Mortgage Underwriter
Cross Country Mortgage
08.2020 - 03.2023
Private Client Banker
JPMorgan Chase
07.2018 - 03.2020
Mortgage Loan Underwriter
JPMorgan Chase
04.2015 - 07.2018
Senior Mortgage Loan Processor
JPMorgan Chase
09.2011 - 04.2015
Mortgage Loan Processor
Bank Of America
06.2008 - 12.2010
Senior Credit Analyst
Bank Of America
10.2005 - 06.2008
Bachelor of Arts - Business Administration
University of Arizona Global Campus