Douglas F. Leonard
Branchburg,NJ
Summary
Dedicated professional with an associate degree in computer information systems and 15+ years of extensive experience in operations management, support, and engineering. Proven track record in delivering high-value business-driven solutions. An accomplished individual with a wealth of business and technology expertise.
Overview
25
25
Years of Professional enterprise IT experience
Work History
Product Owner
Prudential Financial
Newark, NJ
05.2014 - 05.2022
- Responsible for Tier1/Tier2 direct support for 310 remote executives and sales agents
- Support of all technology needs from personal tech, corporate PC/Mac setup and deployment, and any peripheral configuration
- Member of the Executive Support Team supporting the CEO’s Office and the Board-of-Directors
- Managed implementation of Microsoft Surface Hub, Polycom Teams/Zoom Room devices, and various third-party cameras/headphones to support hybrid work environments
- Coordinated setup with Network Proxy teams, building facilities, and end-user experience teams to install, document, and train users for a seamless VTC experience
- Responsible for engineering operations support for core operating systems and software products
- Windows 10/11
- OS X, iOS, iPadOS, M365 Suite, Adobe, and core Web Browsers
- Implemented and supported solutions from some of the top technology companies
- Dell, Apple, JAMF, Microsoft, VMware, Poly, Google, ServiceNow, and CITRIX.
Manager
Prudential Financial
Roseland, NJ
- Orchestrated PC image engineering, distribution, and hardware/software support, including PC manufacturing pricing, testing, and evaluations, to support 14,000 sales professionals
- Member of the Technology Support team responsible for IT Support to the CEO and his directs reports
- Project Manager for the rollout of Prudential’s employee remote access system, and Roseland to Newark IT LAB and workspace move and consolidation
- Led a team of fourteen employees and onshore contractors responsible for the entire PC lifecycle from selection, configuration, and deployment to lease exit.
Education
Associate of Science - Computer Information Systems
Competencies
Technology Engineering, Project Management, IT Support, Technology Management, Business Requirements, Mobile Device Management, Virtualization, Mac/PC, End User Support, Customer Service Skills
Timeline
Product Owner - Prudential Financial
05.2014 - 05.2022
Manager - Prudential Financial
DeVry University - Associate of Science, Computer Information Systems