DOUGLAS LISSADE
Cedar Park,TX
Summary
Self-motivated Sales consultant that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Officer
Capital Farm Credit
05.2021 - 11.2023
- Assisting potential clients with their mortgage loan
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers, and other industry professionals to ensure successful loan closings
- Obtained and analyzed financial and credit data to determine acceptable risk.
Mortgage Processor
PenFed Credit Union
11.2020 - 04.2021
- Reviewed mortgage documents to identify potential areas of risk associated with a particular loan application
- Analyzed financial documents to determine borrower eligibility for mortgage loans.
Foreclosure Specialist
Celink Mortgage
03.2019 - 10.2020
- Reviewing, managing, and processing mortgage documents and obtaining judgments against delinquent borrowers when necessary
- In many cases, also contacted Attorneys to provide necessary documents to complete AOI process.
Early Default Administration Specialist
CIT Bank
02.2018 - 09.2019
- Provided excellent customer service in responding to inquiries, resolving issues, and managing client relationships
- Processed invoices by verifying accuracy of billing information before payment authorization.
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
Mortgage Loan Assistance
New American Funding
03.2017 - 11.2018
- Managed the pipeline of active loans through each stage of the approval process and conducted research on property appraisals and title searches as needed
- Researched financial background information about applicants for pre-qualification purposes.
Appraisals Reviewer
Matt Martin Real Estate Management
01.2016 - 03.2017
- Review and order appraisals for multiple mortgage files, maintain records and follow-up with appraisers
- Analyzed financial statements for inconsistencies or errors prior to submission for external auditing purposes.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
Mortgage Claim Administrator
DHI Mortgage
05.2014 - 01.2016
- Developed and maintained comprehensive knowledge of the claims process, including the ability to review and analyze complex claim data
- Audited the loan file to confirm requirements, helped assist MLO with any information and documents needed prior to closing.
Mortgage Claim Administrator
Financial Freedom
06.2013 - 05.2014
- Servicing and auditing mortgage loans on behalf of third-party mortgage loan organization and offering loan modifications pursuant to Home Affordable Modification Program (“HAMP”) guidelines
- Developed and maintained comprehensive knowledge of the claims process, including the ability to review and analyze complex claim data
- Performed audits on closed files in order to verify accuracy and identified opportunities for improvements where possible.
Claim Specialist
National Western Life Insurance
07.2012 - 04.2013
- Conducted research on complex claims inquiries to ensure accurate resolution of customer complaints
- Gathered all necessary documents from clients to process claims and release the necessary funds.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Education
Associate of Science -
Albert Merrill College
New York, NYSkills
- Sales Development
- Negotiation Tactics
- Client Account Management
- Organizational
- Technical Skills
- Office Management
- Records Management
- Loan Origination
Personal Information
Sales / Account Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Timeline
Mortgage Loan Officer
Capital Farm Credit
05.2021 - 11.2023
Mortgage Processor
PenFed Credit Union
11.2020 - 04.2021
Foreclosure Specialist
Celink Mortgage
03.2019 - 10.2020
Early Default Administration Specialist
CIT Bank
02.2018 - 09.2019
Mortgage Loan Assistance
New American Funding
03.2017 - 11.2018
Appraisals Reviewer
Matt Martin Real Estate Management
01.2016 - 03.2017
Mortgage Claim Administrator
DHI Mortgage
05.2014 - 01.2016
Mortgage Claim Administrator
Financial Freedom
06.2013 - 05.2014
Claim Specialist
National Western Life Insurance
07.2012 - 04.2013
Associate of Science -
Albert Merrill College
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