Night Hotel Desk Clerk
Super 8 Hotel
Fountain , CO
04.2023 - 05.2023
- Greeted guests upon arrival, provided registration information and assigned room keys.
- Verified guest identification and credit card information for hotel check-in.
- Maintained records of occupied rooms and availability status of accommodations.
- Processed cash payments and credit card transactions accurately.
- Assisted with the resolution of guest complaints in a professional manner.
- Ensured all paperwork was completed accurately and in a timely manner.
- Reviewed accounts daily to ensure accuracy on charges and balances due.
- Responded promptly to telephone calls from guests seeking reservations or other information.
- Performed light housekeeping duties such as restocking brochures, magazines, stationery supplies and amenities in the lobby area.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
