Douglas MacKay
Indianapolis,IN
Summary
As a Financial Services Professional I help Schwab's clients solve their problems. I take inbound calls from retail investors on a variety of tropics. These topic range from common customer transactions to more complex conversations around investing principles, trading and market mechanics, account management, and products.
Overview
24
24
years of professional experience
Work History
Schwab Advised Solutions
Charles Schwab
Indianapolis, IN
03.2020 - Current
- Service Managed and Schwab Private Client Services Accounts
- Educate clients on Schwab Intelligent Portfolios features and benefits
- Guide clients through opening SIP accounts and making changes to investment allocation
- Assist clients and internal partners with complex cashiering requests
- Work closely with Managed Account Operations to open/close and make changes to Manged Accounts.
- Schedule SIP Premium Appointments
- SME for SIP in SIPIN2's team chat and the SPCS Big Chat
- POCA Trained
Financial Services Professional
Charles Schwab
Indianapolis
01.2018 - 03.2020
- Educate clients and engage clients in discussions on market conditions, trends, and provide investment education
- Recommend appropriate solutions to clients which align with their goals
- Resolve client issues effectively and efficiently by using technology
- Ability to establish trust and report with clients
- Current Series 7, 66, and 63 Licenses.
Assistant Director of Financial Aid
Lincoln College of Technology
Indianapolis
09.2016 - 11.2017
- Represent Financial Aid office in department meetings
- Trained staff members in financial aid practices
- Administered GI Bill benefits for Veterans including Post 9/11 and Vocational Rehabilitation
- Assisted in preparation for annual compliance audits by outside auditors and DOE
- Reviewed and approved financial aid packages that included grants, scholarships, and loans
- Participated in annual GI Bill training conferences
- Worked with Human Resources Department to hire and onboard new staff members.
Senior Financial Aid Coordinator II
ITT Technical Institute
Indianapolis
04.2012 - 09.2016
- Trained MIT in financial aid practices
- Managed accounts receivables
- Prepared departmental reports for Campus Director
- Present financial aid packages to students and parents
- Review qualifications for institutional scholarships
- Make corrections to ISIR in CPS
- Collect cash, check, and debit card payments and post to student's accounts.
Financial Aid Advisor
Lincoln College of Technology
Indianapolis
05.2009 - 04.2012
- Conduct financial aid appointments with students and parents
- Determine aid eligibility in compliance with Title IV Regulations
- Counsel students and parents on all aid options
- Administered aid using CampusVue software
- Gave presentations to prospective students and parents at open houses.
Delivery of Ambulatory Supplies
Self Employed
Indianapolis
11.2006 - 04.2009
- Delivery of ambulatory supplies for family business.
Loan Counselor
National Loan Network
Indianapolis
05.2005 - 10.2006
- Sell Stafford, PLUS, and Consolidation loans
- Place outbound sales calls to graduates and parents
- Helped students complete MPN
- Walked parents through PLUS loan process
- Perform research on deficient applications.
Loan Advisor
Sallie Mae
Fishers
03.2003 - 05.2005
- Consolidate student loans
- Provide borrowers with repayment information.
Registered Representative I
Charles Schwab
Fishers
11.1999 - 12.2001
- Placed orders for stocks, mutual funds, bonds, and options
- Trained new team members
- Guided new brokers threw customer service techniques
- Audited daily trade reviews for team
- Calculated margin buying power for clients
- Informed clients of margin calls and option exercises.
Education
Bachelor's - Finance
Ball State University
01.1999
Timeline
Schwab Advised Solutions
Charles Schwab
03.2020 - Current
Financial Services Professional
Charles Schwab
01.2018 - 03.2020
Assistant Director of Financial Aid
Lincoln College of Technology
09.2016 - 11.2017
Senior Financial Aid Coordinator II
ITT Technical Institute
04.2012 - 09.2016
Financial Aid Advisor
Lincoln College of Technology
05.2009 - 04.2012
Delivery of Ambulatory Supplies
Self Employed
11.2006 - 04.2009
Loan Counselor
National Loan Network
05.2005 - 10.2006
Loan Advisor
Sallie Mae
03.2003 - 05.2005
Registered Representative I
Charles Schwab
11.1999 - 12.2001
Bachelor's - Finance
Ball State University