Douglas Mackley RN
Westminster,MD
Summary
Results-driven professional with over a decade of nursing experience, excelling in patient and family advocacy. Known for strong decision-making abilities and clinical judgment, contributing to improved patient outcomes and efficient operations within healthcare settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hospital Operations Coordinator
Carroll Hospital Center
Westminster, MD
01.2023 - Current
- Coordinated daily operations to enhance workflow efficiency and service delivery.
- Implemented process improvements that streamlined administrative tasks and reduced turnaround time.
- Managed scheduling for staff, ensuring optimal coverage and resource allocation across departments.
- Facilitated communication between departments to ensure alignment on operational goals and priorities.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Provided direction and guidance to internal teams in order to achieve targets.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Registered Nurse
Carroll Hospital Center
Westminster, MD
11.2012 - Current
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care plans.
- Educated patients and families on health management, providing resources for ongoing support.
- Conducted thorough assessments to identify patient needs and coordinate appropriate interventions.
- Mentored junior nursing staff, fostering professional development and enhancing team performance.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Charge Nurse
Carroll Hospital Center
Westminster, MD
01.2017 - 12.2022
- Supervised nursing staff to ensure high-quality patient care and compliance with hospital protocols.
- Developed and implemented patient care plans in collaboration with multidisciplinary teams.
- Mentored junior nurses, fostering professional growth and enhancing team dynamics.
- Streamlined nursing workflows, improving efficiency in patient admissions and discharges.
- Coordinated with healthcare providers to facilitate comprehensive treatment options for patients.
- Managed emergency response situations, ensuring swift action and adherence to safety standards.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
Education
Associate of Science - Nursing
Frederick Community College
Frederick, MD05-2011
Skills
- Conflict mediation
- Personnel resource allocation
- Patient and family advocacy
- Operations management
- Customer relations
- Staff supervision
- Task delegation
- Workflow optimization
- Incident reporting
- Decision-making
- Medication and IV administration
- Direct patient care
- Patient assessments
- Strong clinical judgment
Accomplishments
- Training - Trained new hjire nurses to ensure consistent quality of care.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Supervised team of 7 staff members as primary charge nurse
Certification
- PALS - Pediatric Advanced Life Support
- Licensed Registered Nurse - 2011- present
Timeline
Hospital Operations Coordinator
Carroll Hospital Center
01.2023 - Current
Charge Nurse
Carroll Hospital Center
01.2017 - 12.2022
Registered Nurse
Carroll Hospital Center
11.2012 - Current
Associate of Science - Nursing
Frederick Community College
Daisy Award
I was nominated and received the Daisy Award for outstanding nursing care and compassion. A patient and their family member nominated me for the daisy because quickly identified a decline in the patients condition. I stayed well passed my shift to assist in the coordination and transfer of my patient to a higher level of care all while staying with my patient and his wife explaining the sequence of events that would happen to get my patient transferred.