Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Mann

Saint Cloud, FL ,FL

Summary

Dynamic operations manager with a proven track record at Kincaid Inc., excelling in inventory management and client relationship management. Enhanced operational efficiency through strategic planning and effective team leadership, resulting in improved customer satisfaction and streamlined processes. Skilled in DOT compliance and vehicle maintenance, fostering a culture of safety and accountability.

Overview

24
24
years of professional experience

Work History

Owner/Operator

Kincaid Inc.
09.2014 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Operated with safety and skill to avoid accidents and delays.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Quality Control Inspector

Cues Inc.
09.2005 - 07.2016
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.

Operations Manager

Kincaid Inc.
05.2001 - 09.2005
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Mechatronics

St.cloud Highschool
St. Cloud, FL
05.2001

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Operations oversight
  • Inventory management
  • Relationship management
  • Operational reporting
  • DOT compliance
  • Mechanical recoveries
  • Business operations management
  • Client relationship management
  • Equipment operation
  • Materials transport
  • Schedule management
  • Vehicle inspections
  • Accurate record keeping
  • Safe driving practices
  • Load security
  • Safe driving
  • Vehicle maintenance
  • Trailer maintenance
  • Time management
  • Mechanical tools
  • Basic maintenance
  • Vehicle inspection
  • Equipment maintenance

Timeline

Owner/Operator

Kincaid Inc.
09.2014 - Current

Quality Control Inspector

Cues Inc.
09.2005 - 07.2016

Operations Manager

Kincaid Inc.
05.2001 - 09.2005

Mechatronics

St.cloud Highschool

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