Douglas Martin
Vancouver
Summary
Dynamic Account Manager with a proven track record at Southwest Office Supply & Interiors, enhancing client satisfaction through exceptional customer service and strong relationship-building. Expert in account management and effective problem resolution, I successfully maintained high client retention by anticipating needs and resolving escalated issues, ensuring lasting partnerships.
Overview
13
13
years of professional experience
Work History
Account Manager
Southwest Office Supply & Interiors
05.2004 - 01.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Clark College
Vancouver, WASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
Southwest Office Supply & Interiors
05.2004 - 01.2017
High School Diploma -
Clark College
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