Douglas McGaugh

Take calls from customers . Help customers with identifying the part that they need. Also making suggestions on what product that would work best for his application. Part of my daily responsibilities to help other customer service representatives with any issues they may have with identifying a part . I have many other responsibilities but limited to.

• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed systems and procedures to improve operational quality and team efficiency.