Douglas McGovern
Transportation Manager
Orange City,FL
Summary
CAREER SUMMARY Accomplished, resourceful and detail-oriented professional with 20 years of experience and an outstanding industry knowledge able to utilize strong transportation management coaching and employee supervision skills. Possess strong ability to track record of operations, fol low business principles and apply best practices to meet client's expectations. Over the course of my career path have gained considerable experience in streamlining route management processes for fleets comprised of multiple vehicles. Skilled at developing relationships with various clients while providing required information, analyzing and resolving problems promptly and courteously. With my skills, industry knowledge and the unyielding desire to tackle new challenging tasks now looking forward to taking my career to the next level. HIGHLIGHTS muguv24@gmail.com Excellent communication skills Exceptional leadership skills Strong interpersonal skills Ability to work independently as well as in a team Excellent organization skills Good problems-solving PROFESSIONAL COMPETENCIES Strategic planning and business development experience Crisis and risk management Human resources management Personnel training and development Personnel recruitment and selection Budget management skills Performance evaluation abilities Logistics management experience Proficient in logistics software Transportation experience Operations management
Overview
22
22
years of professional experience
Work History
Assistant Manager
R3Suns, Inc (Contracted Service Provider Fedex)
08.2017 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored key performance metrics to identify areas for improvement.
- Trained new employees on proper protocols and customer service standards.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Hosted weekly safety discussions with drivers
Logistics Manager
Brinks Inc
01.2017 - 06.2017
- Created and enforced detailed organization processes to increase quality and service standards.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted investigations to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Logistics Supervisor
NFI Industries
08.2016 - 12.2016
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of 25+ drivers to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.
- Kept corporate departments and customers updated on critical shipments.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Collections Manager
CSC ServiceWorks
05.2013 - 06.2016
- Researched accounts and completed due diligence to resolve collection problems.
- Posted receipts to appropriate general ledger accounts.
- Conducted investigations of customer accounts and payment histories.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Supervised staff of collectors, monitoring phone calls and letters.
- Visited premises of customers to directly collect payments.
Operations Manger
Garda Cash Logistics
05.2011 - 02.2013
- Increased profit by streamlining operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
Supervisor
Garda Cash Logistics
02.2008 - 05.2011
Deputy II
Volusia County Sheriff's Office
11.2006 - 11.2007
Assistant Inventory Manager
Bill Heard Chevrolet
05.2001 - 11.2006
Education
Certificate in Criminal Justice - Law Enforcement
07.2004
Skills
- Detail-oriented
- Excellent communication skills
- Organization skills
- Resourceful
- Interpersonal skills
- Leadership skills
- Ability to work independently
- Budget management
- Business development
- Human resources management
- Logistics management
- Logistics software
- Management processes
- Coaching
- Operations management
- Performance evaluation
- Personnel training
- Personnel recruitment
- Risk management
- Strategic planning
- Transportation management
- Operational Excellence
- Performance Tracking and Evaluations
- Time Management
- Recruiting and Interviewing
- Hiring and Training
- Directing Team Members
- Managing Multiple Priorities
- Training and Development
- Operational Efficiency and Safety
- Employee Coaching and Mentoring
- Staff Supervision
- Policy Administration
- Administration and Reporting
- Staff Development
- Scheduling and Coordinating
Custom
Extra Curricular: LICENCES
FCC Amateur Radio Operator - Technician Class License
Timeline
Assistant Manager - R3Suns, Inc (Contracted Service Provider Fedex)
08.2017 - Current
Logistics Manager - Brinks Inc
01.2017 - 06.2017
Logistics Supervisor - NFI Industries
08.2016 - 12.2016
Collections Manager - CSC ServiceWorks
05.2013 - 06.2016
Operations Manger - Garda Cash Logistics
05.2011 - 02.2013
Supervisor - Garda Cash Logistics
02.2008 - 05.2011
Deputy II - Volusia County Sheriff's Office
11.2006 - 11.2007
Assistant Inventory Manager - Bill Heard Chevrolet
05.2001 - 11.2006
Seminole Community College - Certificate in Criminal Justice, Law Enforcement
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