Summary
Overview
Work History
Education
Skills
Accomplishments
Weight Training
Timeline
Generic

Douglas Melrose

Cypress,TX

Summary

Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Restaurant Team Member

Whataburger Restaurant
07.2018 - Current
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared food orders, cooking on grill and operating fry station.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environments.
  • Promoted positive work environment by maintaining professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Operated register to process payments and collect cash payment for order totals.

Overnight Stocker

HEB Grocery Store
12.2021 - 01.2023
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for successful restocking process.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
  • Safely and securely loaded items to prevent damage during transport.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Stocked designated items on shelves, end caps and displays.
  • Promoted positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout store.
  • Interacted with guests in friendly and knowledgeable way.
  • Participated in regular store audits, ensuring accurate inventory counts and addressing discrepancies in timely manner.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for following day's operation.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Freezer Operator

Wells Dairy
08.2020 - 08.2021
  • Maintained safe working environment through strict adherence to safety protocols and guidelines.
  • Shrunk process lags by training team members on performance strategies, company standards and industry best practices.
  • Played active role in maintaining clean work environment through daily sanitation procedures as per required standards.
  • Recorded temperatures, material amounts, and test results on report forms.
  • Minimized downtime during power outages or equipment failures with prompt action plans and backup systems implementation.
  • Enhanced product quality by ensuring proper storage temperatures and conditions for various food items.
  • Scraped and dislodged excess ice, frost and frozen products to prevent accumulation.
  • Facilitated effective communication between freezer operators, warehouse staff, and management teams to address operational challenges.
  • Actively participated in emergency response drills aimed at improving preparedness for potential incidents within workplace.
  • Upheld regulatory compliance for food storage by staying informed about industry changes and following established procedures accordingly.
  • Demonstrated commitment to continuous improvement by participating in training programs, workshops, or meetings related to freezer operations best practices.
  • Exemplified strong teamwork skills by assisting fellow team members with tasks when required, fostering positive work atmosphere.
  • Self-motivated, with strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Finance Secretary

Briar Cliff University
09.2020 - 05.2021
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Facilitated month-end closing procedures, accurately reconciling account balances in timely manner.
  • Maintained accurate records of organizational finances and generated reports as requested.
  • Managed filing system, entered data and completed other clerical tasks.
  • Enhanced budget management through regular monitoring of expenses and revenue, allowing for better allocation of resources.
  • Boosted efficiency in accounts receivable, diligently tracking invoices and following up on overdue payments.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Strengthened internal controls through regular assessment of policies, procedures, and adherence to best practices.
  • Maintained confidentiality of information related to receiving, recording and depositing of funds.
  • Increased financial accuracy by streamlining bookkeeping processes and implementing organized filing systems.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Associate of Science - Biology

Lone Star College System
Cypress
05.2023

Skills

  • Verbal and written communication
  • Guest Engagement
  • Document retrieval
  • Microsoft Office
  • Data Entry
  • Spreadsheet Management
  • Packing and shipping
  • Merchandise Stocking
  • Order documentation
  • Loss Prevention
  • Material Handling Equipment
  • Safety awareness
  • Loading and unloading
  • Equipment Operation
  • Order Picking
  • Critical Thinking
  • Order Fulfillment
  • Product pricing

Accomplishments

    Two time Employee of the Month

    Exemplary performance in Mathematics and Science

Weight Training

I have been weight training since high school but, took it to the next level once I reached college. Since then I fell in love with weight training, going to the gym three to five days a week. The type of training I enjoy the most is working on legs, because. working out your legs uses most muscles in the body, allowing you to work your whole body while focusing on a main muscle group.

Timeline

Overnight Stocker

HEB Grocery Store
12.2021 - 01.2023

Finance Secretary

Briar Cliff University
09.2020 - 05.2021

Freezer Operator

Wells Dairy
08.2020 - 08.2021

Restaurant Team Member

Whataburger Restaurant
07.2018 - Current

Associate of Science - Biology

Lone Star College System

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Douglas Melrose