Summary
Overview
Work History
Education
Skills
Training
Websites
Timeline
Generic

Douglas Miller

Colorado Springs,CO

Summary

Dynamic operational systems professional specializing in air warning and missile defense. Enhances overall system performance by coordinating user updates and swiftly resolving inquiries. Proven track record in troubleshooting and maintaining enterprise reliability, resulting in improved operational efficiency.

Overview

29
29
years of professional experience

Work History

Forward User / Sensor Site Subject Matter Expert (SME)

Amentum
Colorado Springs, CO
04.2023 - Current
  • Oversaw operational systems supporting Cheyenne Mountain air warning and missile defense missions.
  • Coordinated system updates with users and sensor sites to enhance overall performance.
  • Managed customer inquiries, ensuring timely resolutions and maintaining high service levels.
  • Resolved CCIC2S enterprise issues across various environments to ensure system reliability.
  • Executed configuration changes for Dell servers and network devices within enterprise frameworks.
  • Provided guidance on project requirements and deliverables to streamline processes.
  • Utilized VMware, Cisco Works, and other tools for effective system troubleshooting.
  • Served as SME on Cheyenne Mountain Message Processor, collaborating effectively with engineering teams.

Systems Administrator - Sr. PC/Client Server Analyst I

CSC / BAE / Raytheon / Amentum
Colorado Springs, CO
01.2023 - 04.2023
  • Administered and supported operational systems, including enterprise servers, CPS, CMP, PDS-M, SADS, MWMS, and MWNS, enhancing functionality for Combatant Commanders Integrated Command and Control System.
  • Utilized software tools including HP Openview, VM Ware, Cisco Works, NetApp On Command System Manager, Symantec Management Console, and HP Operations Manager for Unix to diagnose and resolve system issues.
  • Resolved Legacy and CCIC2S enterprise problems to maintain operational efficiency.
  • Coordinated support tasks and executed on-line and off-line changes to optimize operations during tests and exercises.
  • Perform help desk functions, interfacing with ITW/AA and CCIC2S system users, maintainers, and other support staff.
  • Subject Matter Expert (SME) on the Cheyenne Mountain Message Processor (CMP). Closely working with system’s engineering on the development and deployment of the technical refreshed CMP now two versions old.
  • Contributed to the Air Warning, Missile Warning, and Space Defense missions as part of the Cheyenne Mountain AFS Mission Assurance Center (CMAC).

ISC2 Operations Shift Lead – Mid Shift

DynCorp / Computer Sciences Corp
Colorado Springs, CO
12.2000 - 01.2013
  • Responsible for mid-shift personnel, equipment and operations.
  • Coordinates activities with Systems Center (SC), Tech Control (TCF), hardware maintenance, distant-end operations / support, software support, and test personnel.
  • Fully qualified in all aspects of the Cheyenne Mountain Message Processor (CMP) ensuring continuous circuit operations, database integrity and message timeliness as well as the Combatant Commanders Integrated Command and Control System (CCIC2S) Communications Processing System (CPS) operations utilizing the graphical user interface to process System Center requests, monitor circuit status, client and server status.
  • Additional Duties: Create and maintain all system documentation, instructions and checklists; Primary trainer/evaluator for CMP/CPS systems.
  • Repeatedly recognized and commended for superior performance.

Operations Superintendent / First Sergeant

2d Command and Control Squadron (USAF)
Schriever AFB, CO
06.1997 - 03.2000
  • Enlisted leader and advisor to the Commander and Director of Operations on operational and personnel issues for a selectively manned USAF Chief of Staff directed program, exercising operational command and control of the passive space surveillance network.
  • Managed 66 officer and enlisted manning allocations; performed unit recruiting / interviewing / hiring of personnel for this selectively manned activity.
  • Guided military personnel on personal and military matters, enhancing overall unit readiness.
  • Supervised mission support staff, overseeing personnel, security, and document control to ensure operational effectiveness.
  • Maintained mission ready status as crew chief and operator, ensuring continuous operational capability of deployable space support segment and low altitude space surveillance.

Education

NCO Academy - Proffesional Military Education

Peterson AFB NCO Academy
Peterson AFB, CO
01-1995

Satellite Systems Seminar -

01-1993

Joint Space Intelligence Operations - Operations Management

US Space Command
Peterson, MN
11-1992

Electronic Combat Crew Training Course - Operations Management

Electronic Combat Crew Training
Nellis AFB, NV
09-1987

Quest Research Analysis Tools -

08-1984

NCO PME -

12-1982

Fundamentals of Radar -

03-1981

Electronic Intelligence Ops Course -

02-1979

Skills

  • Software deployment
  • Configuration management
  • Systems administration
  • Network troubleshooting
  • Operational oversight
  • Stakeholder engagement

Training

Electronic Intelligence Ops Course, 02/79, Fundamentals of Radar (EA-164), 03/81, Quest Research Analysis Tools, 08/84, Electronic Combat Crew Training Course, 09/87, Joint Space Intelligence Operations, 11/92, Satellite Systems Seminar (EA-264), 01/93, NCO PME, 12/82, OJT Supervisors Course, 11/83, NCO Leadership School, 06/85, OJT Managers Course, 12/88, Technical Training Instructor, 08/89, NCO Academy, 01/95

Timeline

Forward User / Sensor Site Subject Matter Expert (SME)

Amentum
04.2023 - Current

Systems Administrator - Sr. PC/Client Server Analyst I

CSC / BAE / Raytheon / Amentum
01.2023 - 04.2023

ISC2 Operations Shift Lead – Mid Shift

DynCorp / Computer Sciences Corp
12.2000 - 01.2013

Operations Superintendent / First Sergeant

2d Command and Control Squadron (USAF)
06.1997 - 03.2000

NCO Academy - Proffesional Military Education

Peterson AFB NCO Academy

Satellite Systems Seminar -

Joint Space Intelligence Operations - Operations Management

US Space Command

Electronic Combat Crew Training Course - Operations Management

Electronic Combat Crew Training

Quest Research Analysis Tools -

NCO PME -

Fundamentals of Radar -

Electronic Intelligence Ops Course -

Douglas Miller