Douglas Miller
Colorado Springs,CO
Summary
Dynamic operational systems professional specializing in air warning and missile defense. Enhances overall system performance by coordinating user updates and swiftly resolving inquiries. Proven track record in troubleshooting and maintaining enterprise reliability, resulting in improved operational efficiency.
Overview
29
29
years of professional experience
Work History
Forward User / Sensor Site Subject Matter Expert (SME)
Amentum
Colorado Springs, CO
04.2023 - Current
- Oversaw operational systems supporting Cheyenne Mountain air warning and missile defense missions.
- Coordinated system updates with users and sensor sites to enhance overall performance.
- Managed customer inquiries, ensuring timely resolutions and maintaining high service levels.
- Resolved CCIC2S enterprise issues across various environments to ensure system reliability.
- Executed configuration changes for Dell servers and network devices within enterprise frameworks.
- Provided guidance on project requirements and deliverables to streamline processes.
- Utilized VMware, Cisco Works, and other tools for effective system troubleshooting.
- Served as SME on Cheyenne Mountain Message Processor, collaborating effectively with engineering teams.
Systems Administrator - Sr. PC/Client Server Analyst I
CSC / BAE / Raytheon / Amentum
Colorado Springs, CO
01.2023 - 04.2023
- Administered and supported operational systems, including enterprise servers, CPS, CMP, PDS-M, SADS, MWMS, and MWNS, enhancing functionality for Combatant Commanders Integrated Command and Control System.
- Utilized software tools including HP Openview, VM Ware, Cisco Works, NetApp On Command System Manager, Symantec Management Console, and HP Operations Manager for Unix to diagnose and resolve system issues.
- Resolved Legacy and CCIC2S enterprise problems to maintain operational efficiency.
- Coordinated support tasks and executed on-line and off-line changes to optimize operations during tests and exercises.
- Perform help desk functions, interfacing with ITW/AA and CCIC2S system users, maintainers, and other support staff.
- Subject Matter Expert (SME) on the Cheyenne Mountain Message Processor (CMP). Closely working with system’s engineering on the development and deployment of the technical refreshed CMP now two versions old.
- Contributed to the Air Warning, Missile Warning, and Space Defense missions as part of the Cheyenne Mountain AFS Mission Assurance Center (CMAC).
ISC2 Operations Shift Lead – Mid Shift
DynCorp / Computer Sciences Corp
Colorado Springs, CO
12.2000 - 01.2013
- Responsible for mid-shift personnel, equipment and operations.
- Coordinates activities with Systems Center (SC), Tech Control (TCF), hardware maintenance, distant-end operations / support, software support, and test personnel.
- Fully qualified in all aspects of the Cheyenne Mountain Message Processor (CMP) ensuring continuous circuit operations, database integrity and message timeliness as well as the Combatant Commanders Integrated Command and Control System (CCIC2S) Communications Processing System (CPS) operations utilizing the graphical user interface to process System Center requests, monitor circuit status, client and server status.
- Additional Duties: Create and maintain all system documentation, instructions and checklists; Primary trainer/evaluator for CMP/CPS systems.
- Repeatedly recognized and commended for superior performance.
Operations Superintendent / First Sergeant
2d Command and Control Squadron (USAF)
Schriever AFB, CO
06.1997 - 03.2000
- Enlisted leader and advisor to the Commander and Director of Operations on operational and personnel issues for a selectively manned USAF Chief of Staff directed program, exercising operational command and control of the passive space surveillance network.
- Managed 66 officer and enlisted manning allocations; performed unit recruiting / interviewing / hiring of personnel for this selectively manned activity.
- Guided military personnel on personal and military matters, enhancing overall unit readiness.
- Supervised mission support staff, overseeing personnel, security, and document control to ensure operational effectiveness.
- Maintained mission ready status as crew chief and operator, ensuring continuous operational capability of deployable space support segment and low altitude space surveillance.
Education
NCO Academy - Proffesional Military Education
Peterson AFB NCO Academy
Peterson AFB, CO01-1995
Satellite Systems Seminar -
01-1993
Joint Space Intelligence Operations - Operations Management
US Space Command
Peterson, MN11-1992
Electronic Combat Crew Training Course - Operations Management
Electronic Combat Crew Training
Nellis AFB, NV09-1987
Quest Research Analysis Tools -
08-1984
NCO PME -
12-1982
Fundamentals of Radar -
03-1981
Electronic Intelligence Ops Course -
02-1979
Skills
- Software deployment
- Configuration management
- Systems administration
- Network troubleshooting
- Operational oversight
- Stakeholder engagement
Training
Electronic Intelligence Ops Course, 02/79, Fundamentals of Radar (EA-164), 03/81, Quest Research Analysis Tools, 08/84, Electronic Combat Crew Training Course, 09/87, Joint Space Intelligence Operations, 11/92, Satellite Systems Seminar (EA-264), 01/93, NCO PME, 12/82, OJT Supervisors Course, 11/83, NCO Leadership School, 06/85, OJT Managers Course, 12/88, Technical Training Instructor, 08/89, NCO Academy, 01/95
Timeline
Forward User / Sensor Site Subject Matter Expert (SME)
Amentum
04.2023 - Current
Systems Administrator - Sr. PC/Client Server Analyst I
CSC / BAE / Raytheon / Amentum
01.2023 - 04.2023
ISC2 Operations Shift Lead – Mid Shift
DynCorp / Computer Sciences Corp
12.2000 - 01.2013
Operations Superintendent / First Sergeant
2d Command and Control Squadron (USAF)
06.1997 - 03.2000
NCO Academy - Proffesional Military Education
Peterson AFB NCO Academy
Satellite Systems Seminar -
Joint Space Intelligence Operations - Operations Management
US Space Command
Electronic Combat Crew Training Course - Operations Management
Electronic Combat Crew Training