Douglas Miller
SpanaFlight LLC.
Ocala,FL
29
Years of experience
Experienced operations leader with a background in small business management, supply chain, and sales strategy. Strengths include strategic planning, project management, and staff leadership, with a proven record of improving workflows, controlling costs, and building lasting client trust.
Work History
Owner / Flight Training School
10 Years 9 Months- Managed daily business operations to align service delivery with client expectations and organizational goals.
- Managed budgeting, expense control, and vendor relationships to maintain sustainable growth.
- Developed operational procedures to improve consistency, accountability, and workflow efficiency.
- Managed customer inquiries and issue resolution, maintaining strong client satisfaction.
- Verified adherence to safety standards, regulatory requirements, and internal policies through consistent compliance monitoring.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Director of Operations
2 Years 10 Months- Streamlined workflow across manufacturing, quality, and logistics teams to improve operational consistency.
- Implemented lean manufacturing practices to reduce waste and strengthen throughput.
- Oversaw ERP and MRP processes to support inventory control and material availability.
- Directed production planning, aligning machining schedules with customer delivery requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Evaluated performance reports and operational data to guide process improvements.
Director of Sales and Marketing
2 Years- Directed sales and marketing strategy for precision machinery product lines across domestic and international markets.
- Analyzed market trends and competitor activity to refine positioning and pricing strategies.
- Developed distributor and dealer relationships to expand industrial equipment sales channels.
- Coordinated trade show participation, product presentations, and customer demonstrations.
- Directed sales strategy to expand OEM and distributor relationships across precision machinery markets.
- Negotiated pricing and contract terms with customers to secure profitable business opportunities.
- Collaborated with engineering and production teams to align specifications with customer requirements.
Supply Chain Manager
7 Years 7 Months- Directed supply planning, aligning inventory levels with production schedules and customer demand.
- Coordinated procurement activities, ensuring timely material availability across global supplier networks.
- Optimized warehouse and transportation workflows to improve order fulfillment consistency.
- Monitored inventory accuracy, resolving variances through cycle counts and root-cause analysis.
- Negotiated supplier terms, balancing cost control with quality and delivery requirements.
- Led cross-functional collaboration among operations, purchasing, and logistics teams.
- Tracked supply chain performance, using data insights to support strategic decisions.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Implemented process improvements that strengthened forecasting, replenishment, and material flow.
Journeyman Machinist
5 Years- Set up CNC mills and lathes to machine precision components from blueprints and GD&T specifications.
- Programmed and adjusted machine offsets to maintain consistent part quality across production runs.
- Inspected machined components with micrometers, calipers, and gauges to confirm exact specifications.
- Interpreted technical drawings to verify dimensions, tolerances, and surface finishes for waterjet system parts.
Education
Certificate of Higher Education in Business Manag. - Business
High School Diploma
- Professional Development: Farm Management
- Ranked in Top 35% of class
- Extracurricular Activities: Basketball, baseball, Track, Choir, Drama, Debate.
- FFA Member
Skills
Operations management
Project management
Budget forecasting
Regulatory compliance
Business operations
Customer relations
Relationship building
Verbal and written communication
Staff management
Strategic planning
Accomplishments
- Documented and resolved Quality issues which led to 40% increase in mfg. efficiency.
- Recovered $6m in bad debt by introducing supplier accountability and contract adherence for JIT supply chain policies.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members across 5 continents.
Timeline
Owner / Flight Training School
SpanaFlight LLC.
01.2016 - CurrentRead More
Director of Operations
Sixxon Precision Machinery
03.2012 - 01.2015Read More
Director of Sales and Marketing
Sixxon Precision Machinery
03.2010 - 03.2012Read More
Supply Chain Manager
Flow International
04.2003 - 11.2010Read More
Journeyman Machinist
Flow International
01.1998 - 01.2003Read More
The Open University
Certificate of Higher Education in Business Manag. from Business
Read More
Preston Community High School
High School Diploma
Read More