Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Douglas Minder

Tucson,Arizona

Summary

Dynamic leader and strategic thinker with a proven track record at Soba Living LLC, enhancing operational efficiency and client engagement. Excelled in utilizing EMR software and Salesforce to boost client attendance by over 40%. Skilled in team collaboration and creative problem-solving, demonstrating exceptional organizational and negotiation abilities.

Overview

14
14
years of professional experience

Work History

Admissions Coordinator

Renewal Health Group | Montare Behavioral Health
01.2024 - Current
  • Company Overview: Leading provider of behavioral health services in California and Arizona
  • Offering Comprehensive inpatient and outpatient behavioral health treatment for those in crisis
  • Specializing in treatment for depression, anxiety, trauma, ptsd, bi polar disorder, personality disorders, and substance abuse addiction
  • Combining evidence based therapeutic modalities with a holistic philosophy to address overall wellness and self dignity
  • Manage 20-30 daily admission calls, screening clients and verifying insurance
  • Utilize Salesforce CRM, Call Tracking Metrics, and Kipu to track leads and streamline admissions
  • Maintain above 48% conversion rate, ensuring smooth onboarding and facility coordination
  • Pitch and promote mental health & substance abuse programs while handling patient travel arrangements
  • Leading provider of behavioral health services in California and Arizona
  • Offering Comprehensive inpatient and outpatient behavioral health treatment for those in crisis
  • Specializing in treatment for depression, anxiety, trauma, ptsd, bi polar disorder, personality disorders, and substance abuse addiction
  • Combining evidence based therapeutic modalities with a holistic philosophy to address overall wellness and self dignity

Principal

Carbon Beach Consulting Services LLC
Malibu, California
04.2017 - 01.2024
  • Provide consulting services including business operations, media marketing, program development, life coaching, sober companionship, interventions, fitness consulting, and ceremony preparation/integration

Senior Sales Consultant

Rythmia Life Advancement Center
Malibu, California
03.2019 - 05.2021
  • Company Overview: Rythmia is a medically licensed, all inclusive luxury health and wellness center located in Guanacaste, Costa Rica
  • Rythmia created a unique, one of a kind program utilizing alternative medicine to awaken the mind, body and spirit
  • The program is focused around amazonian plant medicine ceremonies that enable one to heal past traumas
  • Over the course of the week there are medical screenings, extensive preparation classes, integration classes, breath-work classes, yoga, spa services, organic meals, and optional stem cell therapy
  • Established rapport with prospective guests, explained the program in detail, and closed sale
  • Maintained 40-50 bookings per month average
  • Screened guests for contraindicated medications, medical conditions, mental health conditions
  • Collected payment, facilitated logistics, and provided emotional support for booked guests
  • Utilized CRM and proprietary software to track and follow up with leads
  • Participated in weekly sales team meetings
  • Rythmia is a medically licensed, all inclusive luxury health and wellness center located in Guanacaste, Costa Rica
  • Rythmia created a unique, one of a kind program utilizing alternative medicine to awaken the mind, body and spirit
  • The program is focused around amazonian plant medicine ceremonies that enable one to heal past traumas
  • Over the course of the week there are medical screenings, extensive preparation classes, integration classes, breath-work classes, yoga, spa services, organic meals, and optional stem cell therapy

Admissions Coordinator

Soba Living LLC
05.2017 - 06.2018
  • Initial point of contact for all brands of Soba Recovery Centers, Included fielding phone calls, emails from prospective clients and their families regarding various treatment program options
  • Conducted facility tours, verified prospective client insurance, negotiated payment arrangements, and collected financial payments upon admission
  • Conducted pre admission assessment, communication to facility aware of any medical conditions, dietary restrictions, drug use history, mental health conditions, treatment history, family issues and legal issues
  • Effectively managed all protocols from first call, admission at facility, coordinated travel, counseled and provided assurance during time of crisis
  • Managed several Social Media accounts to promote and market treatment centers
  • Assisted those seeking treatment not qualified for our program to find other treatment options

Business Development/Special Projects

Soba Living LLC
Malibu, California
07.2014 - 06.2018
  • Company Overview: Soba Living is a substance abuse treatment center that provides detox, residential, partial hospitalization, intensive outpatient, transitional housing, and routine outpatient services
  • It functions as the original of nine corporations under the Soba umbrella of behavioral health centers, inpatient substance abuse treatment centers, outpatient substance abuse treatment centers, and transitional housing facilities located in California, Arizona, Texas and New Jersey
  • Between 2012 and 2016 combined census grew from thirty, to five hundred across all facilities and levels of care
  • From 2012-2016 Soba was the largest outpatient substance abuse treatment provider in Malibu, CA
  • Discovered substance abuse specific EHR software, helped build out, modify and implement new system across all facilities in 2014/2015
  • Tailored and streamlined administrative systems to adhere to newly developed EHR
  • Assisted billing company in identifying areas of improvement related to deficient data provided by each facility
  • Attended weekly meetings with billing account executives to analyze payment trends, review data submitted by each facility, compare services provided versus services billed, review records requests and assist in researching up to date insurance billing requirements
  • Identified software glitches that affected billable services
  • In 2015 located system error that caused 8 million dollars in lost revenue, provided all lost data and billing recouped revenue
  • Analyzed gaps between insurance authorizations and provided data for services provided to billing
  • Recovered an additional four million dollars in lost revenues
  • Traveled to various facilities to implement new policies, procedures across clinical, operational and medical departments
  • Soba Living is a substance abuse treatment center that provides detox, residential, partial hospitalization, intensive outpatient, transitional housing, and routine outpatient services
  • It functions as the original of nine corporations under the Soba umbrella of behavioral health centers, inpatient substance abuse treatment centers, outpatient substance abuse treatment centers, and transitional housing facilities located in California, Arizona, Texas and New Jersey
  • Between 2012 and 2016 combined census grew from thirty, to five hundred across all facilities and levels of care
  • From 2012-2016 Soba was the largest outpatient substance abuse treatment provider in Malibu, CA

Program Compliance/Special Projects

Soba Living LLC
07.2015 - 05.2017
  • Assisted supervising Program Coordinator by providing daily check-ins regarding group compliance and financial conversations
  • Managed all lab related data across all facilities, urine drug testing, lab requisitions, lab results and created workflows for staff
  • Wrote policies and procedures for drug testing components in compliance with the Joint Commission and DHCS
  • Provided out of state celebrity sober companionship when requested
  • Trained residential and sober living technicians how to update client demographics in EHR
  • Member of safety team responsible for upholding Joint Commission and DHCS requirements

Clinical Administrator/Program Coordinator

Soba Living LLC
09.2012 - 07.2015
  • Created paper client charts prior to implementation of electronic medical record system
  • Assisted in development of software customization process to implement electronic medical records
  • Developed auditing systems to extract billable services from software for compliance and billing purposes
  • Monitored and followed up with providers regarding documentation
  • Managed 120 clients attending outpatient program, encouraged attendance, scheduled appropriate group tract, and followed up with clients not meeting program requirements
  • Brought attendance from 50 percent to 90 percent in 30 days, maintained 90+ percent attendance rate for the duration of position
  • Facilitated recovery based, culinary, physical wellness, and nutrition awareness groups
  • Conducted outpatient intakes

Detox Technician

Soba Living LLC
11.2010 - 06.2013
  • Managed new client intakes, clients' self-medication administration, and general client assist to doctor appointments and meetings
  • Communicated with clinical and medical staff client's treatment progress
  • Facilitated various recovery groups
  • Completed daily duties in compliance with Joint Commission requirements, policies and procedures
  • Counseled at risk clients in time of crisis and made best efforts to pursued those at risk of leaving against treatment and/or medical advise

Education

Pima Community College
Tucson, AZ

Skills

  • Professional Skills
  • An out-of-the box thinker, skilled negotiator, and team player A self-motivated, results-oriented leader able to work under pressure Adaptive
  • In various environments Strong ability to manage several priorities, focused on communication and collaboration Extremely well organized
  • And trained in time management skills Creative problem solver
  • Proficient with
  • Electronic Medical Record (EMR) software (Kipu, Bestnotes), Salesforce (CRM), Microsoft Office including Excel, Word, and PowerPoint
  • CPR Certification

Interests

  • Community Involvement
  • Volunteer/ Member HKH Foundation
  • AYSO Referee 2010-2012
  • Volunteer Feed the Streets DTLA

Timeline

Admissions Coordinator

Renewal Health Group | Montare Behavioral Health
01.2024 - Current

Senior Sales Consultant

Rythmia Life Advancement Center
03.2019 - 05.2021

Admissions Coordinator

Soba Living LLC
05.2017 - 06.2018

Principal

Carbon Beach Consulting Services LLC
04.2017 - 01.2024

Program Compliance/Special Projects

Soba Living LLC
07.2015 - 05.2017

Business Development/Special Projects

Soba Living LLC
07.2014 - 06.2018

Clinical Administrator/Program Coordinator

Soba Living LLC
09.2012 - 07.2015

Detox Technician

Soba Living LLC
11.2010 - 06.2013

Pima Community College

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Douglas Minder