Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Douglas Mitchell

Software QA Engineer
Riverside,California

Summary

Experienced Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software QA position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manual Software Tester

Neck.App
11.2022 - Current
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Optimized test cases to maximize success of manual software testing.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Contributed to successful delivery of high-quality software releases through rigorous testing methodologies.
  • Collaborated with development team to prioritize bug fixes for improved application performance.
  • Enhanced software quality by meticulously executing over 1500 manual test cases and identifying defects.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Played instrumental role in achieving company objectives by consistently exceeding individual performance metrics as Manual Software Tester.
  • Demonstrated adaptability and versatility by quickly learning new technologies and tools, ensuring comprehensive testing coverage for diverse software projects.
  • Assisted in creation of detailed test plans based on project requirements, contributing to more structured testing approach.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in team environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Technical Support Representative

SkyBell
03.2018 - 11.2022
  • Managed approximately 120 incoming calls, emails and faxes per day from customers.
  • Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Contributed ideas during team meetings that led to process improvements and increased efficiencies within department.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve needs of clients.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Organized and detail-oriented with strong work ethic.

Education

No Degree - Aviation Maintenance Technology

Community College of The Air Force
Montgomery, AL
01.2014

Skills

  • Web and Mobile Application QA
  • Bug Tracking and Resolution
  • Software Development Tools: JIRA, Confluence
  • Amazon Web Services
  • Results and Deadline-Driven
  • Test case design
  • Workload Management
  • Test Plans and Test Methodologies
  • Customer Service
  • Cross-Functional Team Collaboration
  • Teamwork and Positive Attitude
  • Technical Support

Certification

  • CSQA - Certified Software Quality Analyst

Timeline

Manual Software Tester

Neck.App
11.2022 - Current

Technical Support Representative

SkyBell
03.2018 - 11.2022

No Degree - Aviation Maintenance Technology

Community College of The Air Force

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Douglas MitchellSoftware QA Engineer