Douglas Montiel
Hialeah Gardens,FL
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server
Sweet Liberty
07.2021 - Current
- Delivered exceptional guest experiences by being attentive to guests’ needs and providing prompt service
- Maintained extensive knowledge of menu offerings, upselling specialty cocktails and food pairings
- Collaborated with bartenders and kitchen staff to ensure seamless service delivery
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Public Beach at 1 Hotel South Beach
03.2020 - 06.2021
- Delivered Forbes Standards service to guests in a fast-paced, luxury beachside setting
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted with setup and breakdown of outdoor dining spaces, ensuring cleanliness and organization
Food Runner
WATR at 1 Hotel South Beach
07.2019 - 03.2020
- Supported servers by expediting food and drink orders, ensuring accuracy and timely delivery to guests
- Assisted in maintaining cleanliness and organization of the dining area
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with guests, fostering positive relationships.
Barback
Blackbird Ordinary
05.2017 - 06.2019
- Assisted bartenders with drink preparation tasks, resulting in faster service for guests.
- Supported high-volume service by quickly replenishing stock, ice, and glassware, ensuring smooth operation during peak hours
- Enhanced guest experiences by engaging with guests, taking drink orders when needed, and ensuring the bar area remained inviting
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Education
High School Diploma -
Barbara Goleman Senior Highschool
01.2013
Skills
Strong Work Ethic
Exceptional Customer Service
Adaptability and Dependability
Positive Attitude
Timeline
Server
Sweet Liberty
07.2021 - Current
Server
Public Beach at 1 Hotel South Beach
03.2020 - 06.2021
Food Runner
WATR at 1 Hotel South Beach
07.2019 - 03.2020
Barback
Blackbird Ordinary
05.2017 - 06.2019
High School Diploma -
Barbara Goleman Senior Highschool
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