Douglas Nauman
Altoona
Summary
Results-driven AVP with expertise in operations management, partnership development, and internal communications. Proven track record in enhancing operational efficiency and client satisfaction through strategic initiatives and data-driven decision-making.
Overview
23
23
years of professional experience
Work History
AVP of Business Excellence & Talent Development
Grinnell Mutual Reinsurance Company
10.2023 - 12.2025
- Developed and implemented strategies to enhance operational efficiency within underwriting processes.
- Collaborated with cross-functional teams to streamline claims management systems and improve service delivery.
- Analyzed performance metrics to identify trends, driving targeted improvements in policyholder satisfaction.
- Worked with mutual members on best practices for risk assessment and mitigation techniques in reinsurance operations.
AVP Reinsurance
Grinnell Mutual Reinsurance Company
05.2015 - 10.2023
- Led cross-functional teams to streamline operational processes and enhance efficiency.
- Developed and implemented strategic initiatives aligning with corporate goals and risk management practices.
- Analyzed market trends to inform decision-making and drive business development strategies.
- Pricing and Analytics
- Growth and reduction of membership
Director of Mutual Services
Grinnell Mutual Reinsurance Company
04.2013 - 05.2015
- Led strategic initiatives to enhance underwriting processes and improve risk assessment accuracy.
- Directed cross-functional teams to implement operational efficiencies, resulting in streamlined workflows.
- Fostered relationships with key stakeholders to support business growth and enhance client satisfaction levels.
- Oversaw data analytics projects to drive informed decision-making and improve overall performance metrics.
Manager of Mutual Services
Grinnell Mutual Reinsurance Company
07.2010 - 04.2013
- Developed, enhanced and marketed the RAP ( Reinsurance Adjuster Program) tp member and non-member mutuals
- Developed and implemented strategic initiatives to improve risk assessment processes.
- Spearheaded process improvement initiatives, resulting in reduced turnaround times for claims processing.
- Collaborated with stakeholders to align business strategies with organizational goals and objectives.
- Facilitated training sessions to elevate team knowledge on industry standards and best practices.
Reinsurance Marketing Representative
Grinnell Mutual Reinsurance Company
08.2005 - 08.2010
- Analyzed market trends and consumer data to identify opportunities for growth and improvement.
- Created reports (Financial analysis 10 year rolling report)to track performance of the members yearly profit and loss results as well as growth and suggest improvements.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
Sr. Field Claims Adjuster
Grinnell Mutual Reinsurance Company
07.2002 - 08.2005
- Evaluated and processed property damage claims, ensuring compliance with company policies and industry regulations.
- Conducted thorough investigations to determine liability and validate claim authenticity.
- Collaborated with policyholders, contractors, and legal representatives to negotiate settlements effectively.
Education
Bachelor of Science - Education
Drake University
Des Moines, IA12-1987
Skills
- Operations management
- Partnership development
- Internal communications
- Corporate communications
Accomplishments
Presented at NAMIC Events
Presented at various State Association Events
Created Grinnell Mutual Reinsurance Company's Mutual Summit
Timeline
AVP of Business Excellence & Talent Development
Grinnell Mutual Reinsurance Company
10.2023 - 12.2025
AVP Reinsurance
Grinnell Mutual Reinsurance Company
05.2015 - 10.2023
Director of Mutual Services
Grinnell Mutual Reinsurance Company
04.2013 - 05.2015
Manager of Mutual Services
Grinnell Mutual Reinsurance Company
07.2010 - 04.2013
Reinsurance Marketing Representative
Grinnell Mutual Reinsurance Company
08.2005 - 08.2010
Sr. Field Claims Adjuster
Grinnell Mutual Reinsurance Company
07.2002 - 08.2005
Bachelor of Science - Education
Drake University