Douglas Nelson
Kingwood,TX
Summary
Experienced with customer relationship management and strategic planning. Utilizes deep understanding of client needs to enhance customer satisfaction and loyalty. Track record of effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Manager
OnviSource
05.2023 - Current
- Build and close new sales pipeline.
- Develop campaign plans and then execute on those plans
- Established access and maintained existing relationships with key decision makers in industry and enterprise customers to drive sales strategy and goal attainment.
- Find and develop new partners to grow additional opportunities.
Senior Enterprise Account Executive
Matrix42
07.2021 - 09.2022
- Built and oversaw new business pipeline of $2 million ACV from $0 over a 10 month period within the West and Central Region.
- Follow general sales process and close opportunities.
- Effective communication of value leading to sales.
- Lead internal taskforce to streamline the setup process for new customers. Worked with technical teams and sales management to increase productivity and reduce setup time.
- Developed strong relationships with cross functional teams and partners to ensure overachievement of goals.
Account Manager
Ivanti Corp.
01.2018 - 07.2021
- Exceeded sales quota for +3 years in a row.
- Awarded Presidents Club status
- Used MEDPPICC and Value Selling processes to ensure clear understanding of opportunities status and legitimacy.
- Focused on understanding clients needs and then aligning “solution” to those needs in order to close the sale.
Education
Bachelor of Science - Business Management Retail Management
Brigham Young University
Provo, UTSkills
- 20 Years Sales Achievement
- 15 Years Management
- Sales and Client Development
- SaaS based subscription licensing
- Customer Relationships
- Channel Relationships
- Salesforce
- Patience and composure
- Team player mentality
- Data entry proficiency
- Member retention strategies
- Strong interpersonal skills
Websites
Accomplishments
Patient professional with ability to effectively resolve customer issues.
I am extremely reliable, upbeat, and friendly. My focus is always on the customer and how I can best help them.
Timeline
Senior Customer Success Manager
OnviSource
05.2023 - Current
Senior Enterprise Account Executive
Matrix42
07.2021 - 09.2022
Account Manager
Ivanti Corp.
01.2018 - 07.2021
Bachelor of Science - Business Management Retail Management
Brigham Young University
General Skills
- Minimal supervision needed. I focus on the goals and work hard to overachieve on those items.
- Ability to communicate effectively. Strong verbal skills
- 15+ years experience working with cross functional teams to achieve organization’s goals.
- Professional maturity developed through 15+ years working with clients from all over the world.
- 20+ years of utilizing value selling skills to overcome objections and ask for the sale.
- Patient, Have 20+ years working with a variety of personalities.