Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Affiliations
Timeline
86
Douglas Nickles

Douglas Nickles

Diesel Technician/Trainer
CoalValley,IL

Summary

Dynamic and results-driven Sr Diesel Technician was with FedEx Freight, recognized for enhancing vehicle uptime through meticulous preventive maintenance and advanced diagnostics. Proven expertise in fuel and exhaust system repair and exceptional customer service, ensuring compliance with safety standards while fostering team collaboration. Committed to delivering efficient solutions that minimize downtime and elevate operational efficiency.

As diesel professional, skilled in diagnosing, maintaining, and repairing diesel engines to ensure peak performance. Efficient in problem-solving and committed to high standards of work. Collaborative team player with strong focus on achieving results and adapting to changing needs

Looking to train the next generation of diesel technicians thru your company and thru the TMC SuperTech competition. SuperTech is an invaluable resource of information and connections that last a lifetime. I have trained with the best of the best throughout my career and I will take that knowledge and expertise to help the next generation of technicians to become the best technician they can be. I have trained under various vendors like Jost 5th wheels, Meritor and Bendix systems and numberous others.

I have made and presented power point inspections dealing with safety, various modules like starting and charging systems, brake systems and engine exhaust systems. I have built and maintained training boards like electrical and air brake systems.

I have been invited and attended trade and vendor shows in Orlando, FL and Dallas, TX. Talking with many vendors and strategic business partners.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Sr Diesel Technician

FedEx Freight
05.2008 - 09.2024
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle PM and DOT safety inspections.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Supported fleet operations with dependable on-site and road service troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
  • Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Inspected vehichles for repair and maintenance needs.
  • Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
  • Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
  • Removed components and completed repairs or installed new replacements.
  • Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
  • Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
  • Replaced parts such as belts, hoses, tires, lights, steering and suspension components on different systems.
  • Minimized potential damage from electrical system malfunctions through diligent inspection, identification, and proper resolution of wiring issues.
  • Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
  • Diagnosed mechanical problems for repair or replacement.
  • Enhanced workshop safety through consistent adherence to established protocols and guidelines.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Expedited repair turnaround times with the ability to analyze complex mechanical problems and develop appropriate solutions efficiently.
  • Ensured compliance with emission standards through the meticulous inspection and servicing of exhaust after-treatment systems.
  • Assessed engines to inform preventive maintenance work.
  • Improved vehicle uptime with meticulous preventive maintenance schedules.
  • Facilitated smoother operations, meticulously documenting repair and maintenance logs.
  • Conducted safety inspections to comply with regulations, enhancing workplace safety.
  • Ensured operational efficiency by conducting regular maintenance on diesel engines.
  • Played pivotal role in emergency breakdown services, swiftly restoring functionality to critical vehicles.
  • Analyzed engine faults in class 8 trucks, identifying potential causes and determining needed repairs.
  • Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.

Lead Diesel Technician

B and B Truck and Trailer
05.1999 - 05.2008
  • Troubleshot complex mechanical issues using advanced diagnostic tools, reducing repair times significantly.
  • Streamlined workflow for increased efficiency by optimizing diagnostic procedures and repair processes.
  • Collaborated with management to develop training programs, resulting in higher technical proficiency among technicians.
  • Assisted in developing budgets for labor hours, materials costs, and other expenses related to diesel engine maintenance operations.
  • Lead second shift as Lead technician. was basically a working foreman, reasonable for taking the work load from first shift and handing out the work for each night. maintaining a cohesive work environment with the work getting completed on time and safely. Also responsible for taking road call information and sending out technicians for repair and then completing the job by taking t-check, etc payments to complete each ticket.
  • Performed weekend and holiday service calls.
  • Learned a lot of what i know to this day from the two bosses/owners that i worked for. they were very knowledgeable and I was a sponge when they were talking. this was an invaluable place to work.

Company Clerk

Iowa Army National Guard
02.1991 - 02.1997
  • Supported company executives with scheduling, travel arrangements, and expense report management.
  • Ensured proper document management by maintaining organized digital and physical filing systems, making it easier for staff to locate necessary information.
  • Strengthened interdepartmental relationships by serving as a reliable liaison between different teams within the organization.
  • Maintained accurate records of employee attendance, sick days, and vacation time for payroll processing.
  • Screened telephone calls and resolved routine inquiries.
  • Streamlined office operations by implementing efficient filing systems and organizing essential documents.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Education

Diploma - Automotive And Diesel Studies

Universal Technical Institute
Glendale Heights, IL
02-1995

Skills

  • Preventive Maintenance
  • Fuel system repair
  • Workplace safety
  • HVAC systems maintenance
  • Cooling system service
  • Turbocharger repair
  • Steering and suspension
  • Team collaboration
  • Electronic control modules
  • Diesel emissions control
  • Advanced diagnostics
  • Service documentation
  • Managing fleet vehicles
  • Electrical systems
  • Air brake systems
  • Parts documentation
  • Troubleshooting and diagnosis
  • Customer service
  • Engine diagnostic software

Accomplishments

I got into competing in the Diesel field and instantly fell in love with the competition style. Working with a team of like-minded technicians competing for a common goal. Meeting other technicians from around the country and the strategic business partners that I was able to develop a relationship with, to this day I can still call them anytime to a question or just see how they are doing.

Traveled the country and specifically my district helping in and giving classes to the technicians of FedEx. I assisted in a Cummins emissions class and I assisted in and gave basic Electrical classes focusing on the basic fundamentals of electricity and up through to the inspection, testing and repairs of the starting and charging systems on our tractors. Also part of the electrical class was how to test, diagnose and repair trailer circuits.

15 Yr Service Award from FedEx

16 Safe Worker Award from FedEx

I am a recertified ASE master Technician, holding my credentials since 2010, with many vendor and dealer training module certificates.

I am the 2017, 2018 and 2024 Illinois State Grand Champion. First back to back and 3-time State Champion.

I am the back to back 2023 and 2024 TMC SuperTech Grand Champion. The first back to back Grand Champion since 2016.

Certification

  • Certified ASE Master Technician since 2010

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programsCompany Culture

Affiliations

  • ASE
  • Technology and Maintenance Council
  • Illinois Trucking Association

Timeline

Sr Diesel Technician

FedEx Freight
05.2008 - 09.2024

Lead Diesel Technician

B and B Truck and Trailer
05.1999 - 05.2008

Company Clerk

Iowa Army National Guard
02.1991 - 02.1997

Diploma - Automotive And Diesel Studies

Universal Technical Institute

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