Douglas Morales

Work in Produce and Meats:

• Maintain safety by checking for potential hazards and spills that could injure customers or employees. Clean up spills and clear potential hazards for safety. Vacuum carpets on sales floor and restock bags for customers.
• Customer service provided for customers so they find items needed even if it's outside of my department.
• Bilingual skills utilized to help Spanish speaking customers.
• Unload pallets of food (produce, deli, dairy, bakery and frozen) from trucks that arrive at store.
• Load empty cardboard boxes into bailer to be crushed and recycling pick up.
• Received positive customer feedback for friendly service and attentiveness to customer needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Volunteered for extra shifts during inventory, holidays and other busy periods to alleviate staffing shortages.
• Closing - 2 hours before my shift ends, I begin to clean up which entails cleaning stocking carts. Soap up, brush up and squeegee produce cooler and clean produce back room. Enter claims for the day (scan all products that are expired or damaged and not eligible for sale into computer system for claims. Enter number of items into system to track inventory). Once claims are done, I take them to the back, behind building, and dump them into dumpsters. I make sure all areas are clean and ready for use for the morning shift.
• Before 5pm and 8pm, I make sure all areas of sales floor are ready for the "Live at 5" and “Great at 8.” Pictures are taken by the managers of the sales floor for produce and meats to ensure high quality service.

In the produce department:

• Check what is needed to be restocked for sale on wet wall, salad wall, berry bunkers, bananas and the tables out in produce.
• Restock items by pulling them from the back storeroom, putting into cart and bringing to sales floor.
• Clean areas before restocking new items.
• Use of company cell phone to scan what items are being restocked.
• Print out pricing labels and pricing changed labels for the displays
• Removal of all items that are expired or damaged and cannot be sold.
• Make a donation pallet - package donations into empty boxes, print out donation labels and place them on a pallet for later pick up.
• Wrap and take out the used RPCs to the back of the building for later pick up.

In the meat department:

• Find what needs to be restocked. Restock the chicken, turkey, ground beef, specialty meats and pork. Restock frozen meats and seafood.
• Print out the sell by date labels and pricing change labels.

• Picked up supplies (Bakersfield California and L.A Times, inserts, magazines, and coupons) from warehouse
• Assembled and bagged newspapers prior to delivery.
• Increased customer satisfaction levels through the consistent delivery
• Enhanced overall efficiency by organizing and preparing newspapers for delivery before starting the route each day.
• Ensured proper handling of newspapers, preventing damage during transportation and delivery.
• Managed a territory of accounts, ensuring timely delivery of services and products to meet client needs.
• Achieved customer retention by establishing long-lasting relationships built on trust, professionalism, and exceptional service delivery.
• Managed paperwork accurately, recording essential data such as delivery times, signatures, and mileage logs for regulatory compliance purposes.
• Developed strong relationships with both commercial and residential clients by providing personalized service and effectively addressing their delivery needs.
• Delivered additional publications like flyers or promotional materials when required without compromising regular newspaper delivery schedule.
• Reported delivery issues to supervisors.
• Recognized for consistently receiving positive customer feedback, reflecting a strong commitment to exceptional service delivery.

• Provided care for tenants concerns on a compound with 4 units (including vacation rental unit)
• Provided 24/7 care for elderly mother of my supervisor for 4 years until her passing
• Included daily meals cooked for her, shopping for her groceries, driving her to her doctor appointments, cancer specialist appointments and to the hospital as needed
• Provided compliance with Covid-19 procedures (wearing masks, gloves and sanitizing surfaces)
• Collected rent, deposited rent and issued receipts
• Conducted tours of the property and rental units to new tenants, facilitated move in / move out
• Handled security for the property and personal security for my client
• Personally provided care for landlord's elderly grandmother until she passed away
• Identified problems, hired vendors and contractors to fix any problems in a timely manner
• Entrusted with bank card and checks to pay vendors and purchase items when requested
• Driver - Personal errands, drive to airport, drive to client's properties with supplies and client's guests
• Book-keeping - filing of records, tax statements, vendor invoices, payment of monthly bills for utilities
• Watered plants, trees, vegetable garden beds / checked for leaks in irrigation system / facilitated repairs.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Displayed absolute discretion at handling confidential information.

• Drive to clients home and care for each pet for requested time
• Provided care for clients home and pets while client is traveling
• Administer oral, topical and/or intravenous medication to cats and dogs
• Cared for exotic animals such as parrots, horses, turtles and iguanas.
• Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
• Contributed to the overall well-being of dogs through regular physical activity and socialization with other animals.
• Conducted pre-walk assessments to evaluate each dog''s readiness for the walk and identify any potential risks or hazards.
• Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
• Streamlined invoicing process using digital platforms which improved efficiency.
• Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
• Developed personalized exercise plans for each dog based on breed, age, size, and fitness level to promote optimal health.
• Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.
• Educated new pet owners on proper leash handling techniques minimizing risk of injuries during walks.
• Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
• Implemented positive reinforcement techniques to encourage good behavior during walks and training sessions.
• Enhanced client satisfaction by providing consistent and reliable dog walking services.
• Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
• Ensured dogs'' safety and well-being through attentive supervision during walks.
• Built strong relationships with clients, fostering trust and confidence in my services.
• Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
• Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
• Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
• Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
• Monitored animal behavior to keep owners informed on progress and any issues.
• Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
• Led dogs away from hazards, obstacles, and other animals to protect safety.
• Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
• Greeted pet owners warmly to build trust and create lasting relationships.
• Made owners comfortable with care by following instructions and meeting dog needs.
• Secured dog collars and tags before starting walks to guarantee identification in emergencies.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Followed pet care instructions for dietary needs and medication regimens.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Provided dogs with exercise and fresh air to promote dog health.
• Researched areas surrounding dogs' residences to discover best and safest walking routes.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Prepared and administered medications and treatments as prescribed by veterinarian.

• Locate DVDs in warehouse; package and ship orders
• Organize warehouse items (forklift experience)
• Place vendor orders for all shipping materials
• Deliver orders to local distributors.

• Prepare newspapers and paperwork at warehouse
• Deliver newspapers to over 400 individual residences in the early morning hours.
• Increased customer satisfaction levels through the consistent delivery
• Enhanced overall efficiency by organizing and preparing newspapers for delivery before starting the route each day.
• Ensured proper handling of newspapers, preventing damage during transportation and delivery.

• Retrieve weekly posters from the company office
• Organize posters, make glue and organize route
• Travel to company assigned locations throughout Los Angeles county
• Post weekly posters for advertising purposes.

• Lead Driver - Designate daily schedule for all other employees in the company
• Supervised other drivers and completed their routes when necessary
• Entrusted with keys to open and close the facilities daily
• Provided comforting reassurance to clients during their time of loss
• Retrieve animals (deceased pets) from designated veterinary hospital freezers in company vehicle and from individual client's residence
• Weigh and log in all animals through paperwork and computer files
• Cremate - process - and deliver ashes in personalized urns to hospitals and client's residence.

• Review and transcribe all tapes and input data
• Transcribe speeches of the award recipients.

• Work with Ad Services team
• Review tapes of television channels and look for new commercials
• Translate Spanish to English during live broadcast
• Log commercials by genre into a database.

• Supervise a team of 40+ security officers
• Arm/Disarm security alarms
• Conduct safety tests and maintain safety protocol
• Train new officers on safety procedures and rules of conduct
• Handle incoming calls for over 100 company employees.

• Monitor and keep track of over 165 property cameras
• Monitor and keep track of the HVAC building unit
• Conduct safety tests and maintain safety protocol for high rise building
• Conduct Fire, Earthquake, and Medical Drills for the building
• Dispatch all officers to Fire, Earthquake, Medical and all other building emergencies.