Douglas Norwood
Garland,TX
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
31
31
years of professional experience
Work History
Owner/CEO
Shaewood Transportation LLC
06.2021 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Distribution Center Lead
Western Pacific Storage Solutions
08.1993 - 06.2017
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Optimized distribution processes by implementing efficient inventory management systems.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
- Collaborated with logistics teams for optimal delivery schedules, ensuring customer satisfaction by delivering products on time consistently.
- Strengthened relationships with key clients through regular communication and excellent customer service.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Monitored customer feedback for patterns in order to identify potential areas for improvement within internal processes or policies.
Education
GED -
Windham
Huntsville, TX06-1985
Skills
- Teamwork and collaboration
- Problem-solving
- Team motivation
- People management
- Conflict resolution
- Warehouse management
- Inventory management
- Project management
- Customer needs assessment
- Supply chain optimization
- Route planning
- Warehouse operations
- Logistics management
Timeline
Owner/CEO
Shaewood Transportation LLC
06.2021 - 01.2025
Distribution Center Lead
Western Pacific Storage Solutions
08.1993 - 06.2017
GED -
Windham
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