Douglas O’Neal
Kansas City,KS
Summary
Proven professional with extensive experience in transportation and logistics, notably with Uber, where I enhanced customer satisfaction through punctual and reliable service. Skilled in GPS route planning and safe driving practices, I excel in time management and effective communication, ensuring goods and passengers reach their destinations safely and efficiently. Achieved a notable accident-free record, underscoring my commitment to safety and excellence.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Driver
Uber
11.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Amazonian
Amazon
12.2023 - 10.2024
- Built pallets of products for work stations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Operated the power jack to distribute products to work stations.
Line Assembler
Adient
08.2023 - 12.2023
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Supported continuous improvement initiatives by participating in cross-functional teams focused on enhancing overall production processes.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Removed imperfections in component pieces and finished work.
- Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
- Practiced standard operating procedures for consistent production results.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
Delivery Driver
Furniture Mall of Kansas
10.2021 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Assembling furniture during deliveries
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
- Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Assisted with assembly and installation of furniture at customer locations when required.
- Maintained accurate records of deliveries, including signatures and confirmation documentation.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
- Provided support to sales team through prompt communication of delivery updates or changes in scheduling.
- Enhanced overall efficiency through regular communication with dispatchers while en route to ensure seamless transitions between deliveries.
- Reduced damage claims by carefully handling delicate items during loading, transportation, and unloading processes.
- Contributed to an increase in repeat business through consistent punctuality, professionalism, and friendly demeanor during each interaction with customers.
- Increased on-time deliveries by effectively managing time-sensitive schedules and deadlines.
- Delivered furniture efficiently by planning and optimizing delivery routes.
- Ensured safe transport of items by properly securing and protecting them during transit.
School Bus Monitor
Do Bus Lines Olathe
08.2021 - 10.2021
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Assisted juvenile passengers in crossing roadway safely.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Distributed completed school bus routes to bus contractors and appropriate schools.
- Recognized potential hazards within the bus environment, proactively addressing them before they posed risks to student wellbeing.
- Collaborated with teachers and staff to address any concerns about student behavior or transportation issues.
- Contributed to the overall success of school transportation services by consistently meeting or exceeding performance expectations in all areas of responsibility.
- Provided support to students with special needs, ensuring their comfort and well-being throughout the bus ride.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
Delivered Driver
Courier Express One Inc
11.2020 - 05.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Laborer
Musselman & Hall Contractors LLC
07.2020 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Mixed and poured concrete for variety of projects.
- Worked on sites, installing roofs and other exterior components.
Team Member
Cereal Ingredients Inc.
11.2019 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- I drove a forklift to bring the product to the stations.
- Wrapped products to be shipped out
Unloader
FedEx Ground
08.2019 - 11.2019
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
- Handled packages with care while transporting from truck to loading dock.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Correctional Officer
Lansing Correctional Facilities
01.2017 - 08.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Ensured security of facility perimeter by conducting routine patrols.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Received and accounted for personal possessions and determined inmate work assignments.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Team Leader
MS Companies
08.2015 - 11.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Fill in missing assignments
- Assemble products
- Loading and unloading trucks with proper materials
Education
High School Diploma - General Studies
Washington High School
7340 Leavenworth Rd, Kansas City, KS 6610905.2015
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Transportation
- Traffic law observation
- Commercial driving
- Equipment operation
- Inclement weather driving
- Passenger transportation
- Relationship building
- Accident prevention
- Adaptable driving techniques
- Schedule management
- Basic vehicle repairs
- Heavy lifting
- Fuel efficiency
- Order picking and processing
- Shipping and packaging
- Passenger assistance
- Strategic planning
- Route logs
- Appointment scheduling
- Attention to detail
- Processes and procedures
- Team building
- Conflict resolution
- Database management
- Business management
- Friendly and outgoing
- Verbal and written communication
- Map reading
- Physical stamina
- Traffic laws
- Patience and tact
- Emergency response
- Delivery pickup
- Daily logging
- Passenger guidance
- Load monitoring
- Driving and transportation
- Load securing
- Safe driving techniques
- Confidentiality
- Passenger support
- Multitasking Abilities
- Self motivation
- Interpersonal skills
- Teamwork and collaboration
- Effective communication
- Problem-solving abilities
- Excellent communication
- Passenger safety
- Organizational skills
- Critical thinking
- Cargo loading
- Decision-making
- Active listening
- Reliability
- Accident reporting
Certification
- CPR certified
- OSHA 10
- Forklift certified
Timeline
Driver
Uber
11.2024 - Current
Amazonian
Amazon
12.2023 - 10.2024
Line Assembler
Adient
08.2023 - 12.2023
Delivery Driver
Furniture Mall of Kansas
10.2021 - 03.2022
School Bus Monitor
Do Bus Lines Olathe
08.2021 - 10.2021
Delivered Driver
Courier Express One Inc
11.2020 - 05.2021
Laborer
Musselman & Hall Contractors LLC
07.2020 - 11.2020
Team Member
Cereal Ingredients Inc.
11.2019 - 06.2020
Unloader
FedEx Ground
08.2019 - 11.2019
Correctional Officer
Lansing Correctional Facilities
01.2017 - 08.2019
Team Leader
MS Companies
08.2015 - 11.2016
- CPR certified
- OSHA 10
- Forklift certified
High School Diploma - General Studies
Washington High School
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