Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
BusinessDevelopmentManager
Douglas Ortiz

Douglas Ortiz

Hicksville,NY

Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Motivated cashier and stocker with 6 years of experience in . Accomplished various tasks daily, including multiple tasks , stocking shelves with different products and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals. Punctual and honest manager with solid background in every environment . Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Sunglasses Hut
03.2021 - 05.2023
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Electronics Sales Associate

Walmart
04.2020 - 05.2023
  • Checked to see if requested items were available from store's inventory.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked with loss prevention in monitoring shopper behavior.
  • Increased sales and customer satisfaction through personalized servicing.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed efficient cash register operations.

Fast Food Team Leader

McDonald's
04.2017 - 08.2020
  • Made change and returned correct cash and coin to patrons.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Established and maintained positive and productive vendor relationships.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Education

Emergency Medical Services - Emergency Management

Nassau Community College
Garden City, NY

Graduated - Culinary Arts

Lincoln Technical Institute - Shelton
Shelton, CT
02.2022

Graduated - High School

Hicksville High School
Hicksville, NY
06.2020

Skills

  • Money Handling
  • Microsoft Excel
  • Order Taking
  • Scanner Operation
  • Process Payments
  • Purchase Assistance
  • Speaking
  • Verbal and Written Communication
  • Programming
  • Conflict Resolution
  • Active Listening
  • Cooperative Attitude
  • Customer Service
  • Sales Expertise
  • Time Management Skills
  • Coordination

Accomplishments

  • Trained and mentored 23 employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 33 staff members.
  • Documented and resolved customer complaints which led to positive relationships between customers and the store

Certification

  • Licensed Job Title - Timeframe

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Cashier

Sunglasses Hut
03.2021 - 05.2023

Electronics Sales Associate

Walmart
04.2020 - 05.2023

Fast Food Team Leader

McDonald's
04.2017 - 08.2020

Emergency Medical Services - Emergency Management

Nassau Community College

Graduated - Culinary Arts

Lincoln Technical Institute - Shelton

Graduated - High School

Hicksville High School

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Douglas Ortiz