Douglas Ott
Mission,TX
Summary
Bilingual team leader with 20 years of banking experience, progressing from teller to branch manager. Proven track record in team development, leadership, and achieving retail goals. Seeking new opportunities to drive success and foster team growth.
Overview
2027
2027
years of professional experience
Work History
Branch Manager
PNC Bank NA
Hidalgo, TX
05.2015 - 04.2026
- Promoted from Banker to Assistant Branch Manager to Branch Manager
- Managed daily operations of bank branch, ensuring compliance and efficiency.
- Oversaw staff performance, providing training and support to enhance skills.
- Implemented new banking procedures to improve customer service and satisfaction.
- Resolved client inquiries and concerns promptly, maintaining a positive banking experience.
- Managed daily workflow including assigning tasks to staff members.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
Small Business Specialist
Chase Bank NA
Brownsville, TX
02.2010 - 05.2015
- Developed personalized banking solutions for small business clients.
- Assisted clients with loan applications and financial products.
- Conducted financial assessments to determine client needs.
- Educated clients on banking services and digital tools.
- Advised customers on bank products, services and financial planning options.
Lead Teller
Wells Fargo
Bryan, TX
2007 - 2010
- Trained and mentored new tellers on service protocols, enhancing team knowledge and customer service.
- Managed daily cash operations and balanced cash drawers, ensuring accuracy and minimizing discrepancies.
- Maintained compliance with banking regulations and internal controls consistently.
- Conducted audits of cash handling practices, reinforcing compliance and safeguarding assets.
Education
Bachelor of Arts - Spanish
Kansas State University
Manhattan, KSSkills
- Branch operations
- Operations management
- Risk management
- Regulatory compliance
- Strategic planning
- Staff management
- Staff training
- Team leadership
- Time management
- Effective communication
- Relationship building
Accomplishments
Top Performer Q1 Branch Overall Consumer Sales percentage to goal- Upper Valley Region
Timeline
Branch Manager
PNC Bank NA
05.2015 - 04.2026
Small Business Specialist
Chase Bank NA
02.2010 - 05.2015
Lead Teller
Wells Fargo
2007 - 2010
Bachelor of Arts - Spanish
Kansas State University