Douglas Ottman
Iron Ridge,WI
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
28
28
years of professional experience
Work History
Technical Customer Support
Watertronics
01.2019 - 01.2024
- Helped customers over the phone with technical problems
- Recorded technical data in Hub Spot
- Worked with team members on resolving problems with pump station controls and pump issues
- Worked with sales resolving issues that dealers were having in the field
- Prepared quotes for part replacements and pump retros
- Scheduled service calls for repairs
- Microsoft Office 365, SAP, Navision, Hub Spot
- Purchase Order Entry
Technical Customer Support
Rytec Corporation
01.2013 - 01.2019
- Helped customers on the phone with technical problems
- Recorded technical data in Sales Force
- Worked with team members on resolving problems with door issues
- Worked with sales resolving issues that the dealers were having in the field
Customer Service Manager
Badgerland Car Wash Equipment
01.2011 - 01.2013
- Coordinated service schedule
- Managed service budget
- Helped customers resolve ongoing issues
- Worked with technician’s trouble shooting problems with the Car Washes
- Helped reduce parts inventory
- Worked with Manufactures with known equipment defects
Customer Service Technician
Rytec Corporation
01.2011 - 12.2011
- Field phone support calls
- Accurately enter cases into system
- Maintain existing dealer and customer relations
- Troubleshoot on-site at customer locations
Customer Support Supervisor
Albany Door Systems
01.2007 - 01.2010
- Managed support team of five
- Received “Silver” accountability award
- Conducted Dealer Training Schools
- Troubleshot service door problems
- Reviewed team’s support cases
- Developed workflow procedures
- Implemented ideas to streamline processes and improve department
Owner
Ottman Brothers Building & Remodeling
01.2007 - 12.2007
- Obtained sales and managed customer relations
- Expedited all residential and commercial projects
- Marketed services to potential and existing customers
- Purchased job materials and supplies within budget
- Created budgets for each job
- Assisted with administrative and clerical duties
Insulator
Alpine Insulation
01.2003 - 01.2005
- Foamed and batted homes
- Achieved highest stroke count in company
- Loaded daily materials on to truck
- Operated company trucks
- Poured gypsum floors
- Operated skid-loader and forklift
- Hauled eighty-pound bags of cement to mixer
Warehouse Associate
Relizon
01.2000 - 01.2003
- Counted product cycle
- Adjusted inventory in computer system
- Received new products into the warehouse
- Ordered supplies for warehouse
- Picked and packed orders for customers
- Tracked orders
- Operated forklift
Welder and Painter
Conforms
01.1998 - 01.2000
- Tacked and welded parts
- Started machines to run jobs
- Primed and painted parts
- Operated forklift
Painter
Calibre
01.1997 - 01.1998
- Painted Harley Davidson parts
- Inspected parts for shipment
- Packed parts for shipment
- Operated forklift
Material Handler
Quad Graphics
01.1996 - 01.1997
- Down loaded finished material to pallets
- Prepared printing plates for press
- Preformed preventive maintenance on press
- Prepared rolls of paper for the press
- Operated forklift
Education
GED - General
MATC
Milwaukee, WIGED -
Grafton High School
Grafton, WISkills
- Microsoft Office 365
- SAP
- Various design programs
- Salesforce
- HFA
- Ticketing System Experience
- Empathy and patience
- Remote Support
- Incident Management
Hobbies and Interests
- Sports
- Saltwater Aquariums
- Hunting
- Hobby Farming
References
Available upon request
Coaching youth sports.
“To me, the sporting field is a character-building arena. I aim to shape athletes who are not just skilled but also possess strong moral integrity.”
Timeline
Technical Customer Support
Watertronics
01.2019 - 01.2024
Technical Customer Support
Rytec Corporation
01.2013 - 01.2019
Customer Service Manager
Badgerland Car Wash Equipment
01.2011 - 01.2013
Customer Service Technician
Rytec Corporation
01.2011 - 12.2011
Customer Support Supervisor
Albany Door Systems
01.2007 - 01.2010
Owner
Ottman Brothers Building & Remodeling
01.2007 - 12.2007
Insulator
Alpine Insulation
01.2003 - 01.2005
Warehouse Associate
Relizon
01.2000 - 01.2003
Welder and Painter
Conforms
01.1998 - 01.2000
Painter
Calibre
01.1997 - 01.1998
Material Handler
Quad Graphics
01.1996 - 01.1997
GED - General
MATC
GED -
Grafton High School
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