Douglas Ottman
Iron Ridge,WI
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
28
28
years of professional experience
Work History
Technical Customer Support
Watertronics
Hartland, USA
01.2019 - 01.2024
- Helped customers over the phone with technical problems
- Recorded technical data in Hub Spot
- Worked with team members on resolving problems with pump station controls and pump issues
- Worked with sales resolving issues that dealers were having in the field
- Prepared quotes for part replacements and pump retros
- Scheduled service calls for repairs
- Microsoft Office 365, SAP, Navision, Hub Spot
- Purchase Order Entry
Technical Customer Support
Rytec Corporation
Jackson, USA
01.2013 - 01.2019
- Helped customers on the phone with technical problems
- Recorded technical data in Sales Force
- Worked with team members on resolving problems with door issues
- Worked with sales resolving issues that the dealers were having in the field
Customer Service Manager
Badgerland Car Wash Equipment
Oak Creek, USA
01.2011 - 01.2013
- Coordinated service schedule
- Managed service budget
- Helped customers resolve ongoing issues
- Worked with technician’s trouble shooting problems with the Car Washes
- Helped reduce parts inventory
- Worked with Manufactures with known equipment defects
Customer Service Technician
Rytec Corporation
Jackson, USA
01.2011 - 12.2011
- Field phone support calls
- Accurately enter cases into system
- Maintain existing dealer and customer relations
- Troubleshoot on-site at customer locations
Customer Support Supervisor
Albany Door Systems
Port Washington, USA
01.2007 - 01.2010
- Managed support team of five
- Received “Silver” accountability award
- Conducted Dealer Training Schools
- Troubleshot service door problems
- Reviewed team’s support cases
- Developed workflow procedures
- Implemented ideas to streamline processes and improve department
Owner
Ottman Brothers Building & Remodeling
Milwaukee, USA
01.2007 - 12.2007
- Obtained sales and managed customer relations
- Expedited all residential and commercial projects
- Marketed services to potential and existing customers
- Purchased job materials and supplies within budget
- Created budgets for each job
- Assisted with administrative and clerical duties
Insulator
Alpine Insulation
Menomonee Falls, USA
01.2003 - 01.2005
- Foamed and batted homes
- Achieved highest stroke count in company
- Loaded daily materials on to truck
- Operated company trucks
- Poured gypsum floors
- Operated skid-loader and forklift
- Hauled eighty-pound bags of cement to mixer
Warehouse Associate
Relizon
New Berlin, USA
01.2000 - 01.2003
- Counted product cycle
- Adjusted inventory in computer system
- Received new products into the warehouse
- Ordered supplies for warehouse
- Picked and packed orders for customers
- Tracked orders
- Operated forklift
Welder and Painter
Conforms
Port Washington, USA
01.1998 - 01.2000
- Tacked and welded parts
- Started machines to run jobs
- Primed and painted parts
- Operated forklift
Painter
Calibre
Grafton, USA
01.1997 - 01.1998
- Painted Harley Davidson parts
- Inspected parts for shipment
- Packed parts for shipment
- Operated forklift
Material Handler
Quad Graphics
Hartford, USA
01.1996 - 01.1997
- Down loaded finished material to pallets
- Prepared printing plates for press
- Preformed preventive maintenance on press
- Prepared rolls of paper for the press
- Operated forklift
Education
GED - General
MATC
Milwaukee, WIGED -
Grafton High School
Grafton, WISkills
- Microsoft Office 365
- SAP
- Various design programs
- Salesforce
- HFA
- Ticketing System Experience
- Empathy and patience
- Remote Support
- Incident Management
Hobbies and Interests
- Sports
- Saltwater Aquariums
- Hunting
- Hobby Farming
References
Available upon request
Coaching youth sports.
“To me, the sporting field is a character-building arena. I aim to shape athletes who are not just skilled but also possess strong moral integrity.”
Timeline
Technical Customer Support
Watertronics
01.2019 - 01.2024
Technical Customer Support
Rytec Corporation
01.2013 - 01.2019
Customer Service Manager
Badgerland Car Wash Equipment
01.2011 - 01.2013
Customer Service Technician
Rytec Corporation
01.2011 - 12.2011
Customer Support Supervisor
Albany Door Systems
01.2007 - 01.2010
Owner
Ottman Brothers Building & Remodeling
01.2007 - 12.2007
Insulator
Alpine Insulation
01.2003 - 01.2005
Warehouse Associate
Relizon
01.2000 - 01.2003
Welder and Painter
Conforms
01.1998 - 01.2000
Painter
Calibre
01.1997 - 01.1998
Material Handler
Quad Graphics
01.1996 - 01.1997
GED - General
MATC
GED -
Grafton High School