Summary
Work History
Education
Skills
Timeline
Generic

Douglas Paige

Eldred,NY

Summary

Detail-oriented IT and Customer Success specialist with expertise in CRM platforms, technical support, data management, and workflow optimization. Adept at managing tickets, improving processes, and delivering clear solutions to clients and internal teams. Proven ability to enhance efficiency, strengthen communication, and support smooth day-to-day operations in fast-paced environments.

Work History

DATA & SYSTEMS OPERATIONS SPECIALIST

Kyndryl
  • Managed high-volume IT support tickets, ensuring timely resolution and improving documentation accuracy.
  • Oversaw data storage and hard drive operations, enhancing operational efficiency and reporting.
  • Collaborated with cross-functional teams to streamline workflows and optimize data management processes.

IT & CUSTOMER SUPPORT LEAD (REMOTE)

The United Methodist Church
  • Directed technical and customer support operations, maintaining 100% system uptime while handling 30+ weekly requests.
  • Reduced recurring technical issues by 25% through proactive monitoring and process improvements.
  • Developed standardized troubleshooting guides, cutting repetitive support requests by 30%.
  • Trained and mentored team members, accelerating onboarding and improving team communication.

LEAD SALES & CLIENT SUPPORT REPRESENTATIVE REMOTE

Paige Property Solutions
  • Managed 80+ client inquiries weekly, providing timely and personalized solutions.
  • Conducted cold calling and lead generation, expanding the sales pipeline and driving conversions.
  • Streamlined internal processes and maintained organized client documentation for high client satisfaction.
  • Strengthened client relationships, increasing retention and repeat business.

PROGRAM & COMMUNICATION COORDINATOR (NONPROFIT)

All American Blazers Track Club
  • Oversaw daily operations, serving hundreds of participants in a youth nonprofit.
  • Achieved 40%+ growth in program attendance and saved $12,000 in operational costs over 2 years.
  • Improved event coordination and scheduling, enhancing staff and participant communication.
  • Managed fundraising and community engagement initiatives, supporting overall program success.

Education

Bachelor of Science - Business Administration

Suny Oswego
Oswego, NY

Skills

  • Customer Service & Client Support
  • CRM Systems (Salesforce, HubSpot, Zendesk)
  • IT Troubleshooting & Technical Support
  • Data Entry & Data Management
  • Process Optimization
  • Workflow & Ticket Management
  • Issue Resolution
  • Project Coordination
  • Communication & Cross-Team Collaboration
  • Remote Work Tools (Zoom, Teams, Slack)
  • Microsoft Office Suite Google Workspace

Timeline

DATA & SYSTEMS OPERATIONS SPECIALIST

Kyndryl

IT & CUSTOMER SUPPORT LEAD (REMOTE)

The United Methodist Church

LEAD SALES & CLIENT SUPPORT REPRESENTATIVE REMOTE

Paige Property Solutions

PROGRAM & COMMUNICATION COORDINATOR (NONPROFIT)

All American Blazers Track Club

Bachelor of Science - Business Administration

Suny Oswego

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