Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Peacock

Grand Bay,AL

Summary

With over 20 years of technical expertise, including a significant tenure at Plug Power, I excel in hydrogen gendrive technology, demonstrating exceptional problem-solving and adaptability skills. My background encompasses sales, automotive, and paintwork, highlighting a commitment to quality and teamwork. Achievements include streamlining production processes and enhancing customer satisfaction, underscoring my ability to deliver results in high-pressure environments.

Professional with strong expertise in surface preparation and finish application, ready to contribute to high-quality outcomes. Known for precision, teamwork, and adaptability to changing demands. Skilled in masking techniques, attention to detail, and maintaining safety standards. Reliable collaborator focused on achieving optimal results.

Overview

22
22
years of professional experience

Work History

Hydrogen Master Tech.

Plug Power
05.2020 - Current
  • Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
  • Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
  • Managed inventory levels of masking supplies, notifying management when restocking was necessary to avoid delays in production schedules.
  • Utilized problem-solving skills during challenging projects, implementing creative solutions without compromising end-product quality.
  • Assisted in training new employees on proper masking techniques, helping them quickly acclimate to the team''s processes and standards.
  • Consistently provided high-quality workmanship by adhering to company standards and industry best practices during all aspects of the masking process.
  • Demonstrated flexibility in adapting to changing project requirements while maintaining high-quality outcomes under tight timelines.
  • Enhanced production efficiency by accurately interpreting blueprints and work orders for masking requirements.
  • Maintained high-quality standards in mask manufacturing, ensuring all products met regulatory requirements.
  • Conducted detailed quality control checks, minimizing defects and maintaining brand reputation.
  • Streamlined mask assembly process, significantly reducing turnaround time for urgent orders.
  • Trained new employees in mask production techniques, fostering skilled and efficient workforce.
  • Led team project to increase mask production capacity, meeting growing market demand.
  • Provided supervisor with daily status report on all job tasks and workers' duties.

Sales Assistant

David Bidney Snapon Tools
10.2017 - 04.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Auto Mechanic

Mobile County Sheriffs Office
08.2007 - 10.2017
  • Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
  • Maintained vehicle records by recording service and repairs.
  • Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
  • Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
  • Protected company reputation by consistently following ethical practices when performing all job duties.
  • Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
  • Ensured customer trust by transparently discussing potential complications that may arise during the course of repairs.
  • Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
  • Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Optimized workflow by effectively prioritizing daily tasks according to urgency and complexity.
  • Reduced downtime for customers by completing most repair tasks within specified time estimates.
  • Updated job knowledge by participating in educational opportunities and reading technical publications.
  • Contributed to positive online reviews through exceptional customer service, from initial consultation to final follow-up after repairs were completed.
  • Contained costs by using warranty and evaluating service and parts options.
  • Examined components and general state of vehicle engine to diagnose issues accurately.
  • Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for customers.
  • Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
  • Streamlined repair processes by maintaining an organized workspace and accurately tracking parts inventory.
  • Purchased parts and supplies to manage inventorying stock.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed safety and emissions inspections.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Painter

Kleinschrodt Cabinets
02.2007 - 07.2007
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.

Mechanic

Stokley'S Services
10.2006 - 12.2006
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.

Mechanic

SKCO Automotive
05.2006 - 10.2006
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.

Spray Painter

David Cabinets & Wood Work
09.2005 - 05.2006
  • Cleaned and prepared equipment necessary for projects.
  • Delivered timely completion of projects by effectively managing workload and prioritizing tasks.
  • Wore proper respiratory and safety equipment at all times.
  • Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
  • Sanded and removed blemishes, dents and other imperfections on painting surfaces.
  • Maintained clean workspaces through regular cleaning of tools, equipment, and surfaces.
  • Completed projects with attention to strict respiratory health standards to avoid [Type] accidents.
  • Used proper PPE and safety protocols for personal health and safety of other staff.
  • Cleaned and prepared surfaces for paint application with exacting accuracy.
  • Collaborated with team members for successful project execution and seamless workflow transitions.
  • Spray painted surfaces with airless, conventional and High Volume Low Pressure equipment.
  • Demonstrated versatility by working on various substrates such as metal, plastic, wood, or composite materials.
  • Mixed paint colors and appropriate chemicals to complete projects.

Auto Mechanic

Mobile Muscle
08.2004 - 09.2005
  • Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
  • Maintained vehicle records by recording service and repairs.
  • Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
  • Purchased parts and supplies to manage inventorying stock.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Repaired and replaced worn and damaged components.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

Motor Cycle Mechanic

Strut Cycles
01.2003 - 08.2004
  • Performed maintenance on different categories and brands of motorcycles.
  • Dismantled and rebuilt engines to diagnose and repair problems.
  • Cleaned, sanded, repaired and replaced engine parts before reassembly.
  • Performed brake repairs and servicing for effective and safe braking.

Education

GED -

Nation High School
Online
05-2011

Skills

I've sold tools for David Bidney with snapon tools for over 3 years, iv been a Tech for over 20 years, iv done paint and body work, iv worked on cars, big trucks, equipment, now I work on hydrogen gendrives

  • Strong acting abilities
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Hand tool use
  • Decision-making
  • Material handling
  • Adaptability and flexibility

Timeline

Hydrogen Master Tech.

Plug Power
05.2020 - Current

Sales Assistant

David Bidney Snapon Tools
10.2017 - 04.2020

Auto Mechanic

Mobile County Sheriffs Office
08.2007 - 10.2017

Painter

Kleinschrodt Cabinets
02.2007 - 07.2007

Mechanic

Stokley'S Services
10.2006 - 12.2006

Mechanic

SKCO Automotive
05.2006 - 10.2006

Spray Painter

David Cabinets & Wood Work
09.2005 - 05.2006

Auto Mechanic

Mobile Muscle
08.2004 - 09.2005

Motor Cycle Mechanic

Strut Cycles
01.2003 - 08.2004

GED -

Nation High School

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Douglas Peacock