Douglas Peterson

I was hired in as Davenport Terminal Manager for Aggregates. We started with 125 trucks and quickly built our fleet to 350 trucks by 2021. We also grew our load count by over one hundred percent from 2018 to 2021, during our busiest time we handled a little over 10,000 loads/week.

I handled all safety aspects for the terminal such as conducting quarterly safety meetings with 325 drivers, safety lanes, road patrols, visit to jobsites prior to hauling, handling all accidents and claims, etc...

I began to focus on the customer service aspects of the business. We were not very good and I was able to add a Customer Service person and 2 dispatchers to our office to greatly enhance the customer experience by being proactive in communication with the customer and the sales team.

I was able to get a new Terminal Manager into Davenport so I could focus on the Dispatch and Customer Service to continue to grow the business and begin the journey of Sales within New Line Transport.

Able to maintain and grow the Sales side of the business by enhancing relationships with the sourcing locations, other haulers, sales team and customers.

Responsible for the P&L for the terminal

Many more job functions as assigned by my manager.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.