Douglas Phelps

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Identified and resolved construction issues promptly to prevent delays.
• Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Developed and implemented strategies to increase sales and profitability.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Generate, manage, and close sales leads from company and personal referral sources
• Target major accounts, large loss executives, and facility/property management executives via weekly sales and business development activity
• Negotiate and execute contracts on behalf of the company
• Meet or exceed sales and profitability goals
• Inspect, and determine the appropriate scope of repairs
• Prepare estimates promptly and accurately
• Foster close working relationships with subcontractors and vendor partners
• Work closely with the production team to ensure understanding of the scope, budget and schedule
• Obtain client payments while maintaining a positive relationship
• Oversaw up to 20 projects simultaneously without sacrificing standards.

• Built rapport with project stakeholders and instill confidence in my PM abilities.
• Performed all contracted scopes.
• Ensured all work is properly contracted/subcontracted.
• Obtained building permits as required and follow all government guidelines for each permit and project.
• Adhered to all OSHA and Environment regulations.
• Assisted Project Director with change orders.
• Managed site personnel and subcontractors. Drive safety, quality, and productivity in the field.
• Performed buyout, submittal process, quality control, safety compliance, scheduling, and closeout successfully.
• Ensured the highest level of customer communication and customer service.
• Ensured an exceptional customer experience.
• Ensured project work met the highest standards of workmanship based on industry standards.
• Ensured all subcontractors are working under a proper subcontract agreement.
• Approved or rejected invoices as appropriate, with proper communication with my project team.
• Properly projected, recorded, and maintained all project costs on budget worksheets.
• Met or improved upon revenue and profit margin goals.
• Created, updated, and presented project schedules to customer, Project Director and VP weekly.
• Responsible for directing, mentoring and training junior level team members.
• Tracked change orders and all extras on projects via signed change order form and budget updates.

• Provided guidance to management regarding project bids for onsite improvements.
• Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
• Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
• Developed and implemented employee incentive programs to promote top performance.
• Rolled out improved training programs for maintenance employees.
• Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Reviewed and studied blueprints to double-check installation and implementation project requirements.
• Supervised 25 employees and scheduled shifts.

Classified

• Controlled expenses to meet budget requirements.
• Responded to building emergencies and managed repairs.
• Hired and oversaw subcontractors to meet project needs.
• Supervised labor, materials and equipment for large commercial projects with budgets in excess of $5 million.

• Maintained log of surveillance operations, noting discrepancies or suspicious activity.

• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.