Douglas Pickel
Northville,MI
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
30
30
years of professional experience
Work History
Store Manager
The Salvation Army ARC
Highland Mi., MI
01.2019 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Contractor
Self-employed
Canton, MI
07.1992 - 12.2018
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Frequently inspected production area to verify proper equipment operation.
Education
Associate of Applied Science - Marine Electricity
Mississippi Gulf Coast Community College
Perkinston, MS06.1992
Skills
- Google Drive
- Policies and Procedures
- Sales Activities
- Sales Tracking
- Supply Ordering
- Supply Chain Management
- Microsoft Internet Explorer
- Customer Service
- Recruiting and Hiring
- Store Merchandising
- Performance Monitoring and Evaluation
- Staff Supervision
- Records Organization and Management
- ADP Workforce Now
- Employee Training
- Cash Management
- Inventory Management
- Time Management
- Opening and closing procedures
- Customer Relations
- Accurate money handling
- Bank deposit procedures
- POS systems
Timeline
Store Manager
The Salvation Army ARC
01.2019 - 04.2022
Contractor
Self-employed
07.1992 - 12.2018
Associate of Applied Science - Marine Electricity
Mississippi Gulf Coast Community College
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